Hi,
I have the same issue i sent you today a report JKMITIZX
@michael-travan is it happening to all images? or you see errors from time to time?
@f14m07 please create a separate ticket. On wordpress I do not see your report
Hello @litetim,
pull process is completely stuck, from days. The error message I see is relative to the same image, every time, but it looks like it’s blocking the rest of images waiting to be pulled. I run a news website with thousands of images being processed every day, so now I have weeks of unoptimized images that heavily slow down my website.
Michael
Plugin Support
qtwrk
(@qtwrk)
what exactly is the error message ?
like failed to pull image: https://xxx.quic.cloud/xxxxx.jpg ?
Hello @qtwrk,
this is the message I’m getting:
Image pull process failure: Failed to pull image [url] https://slc105-hyb-worker.quic.cloud/dl/d_739013/674978f985b333.24036145.jpg.webp
Plugin Support
qtwrk
(@qtwrk)
please try this , edit file wp-content/plugins/litespeed-cache/src/img-optm.cls.php , around line 1015, you will see
self::debug('Loaded images count: ' . $req_counter);
change it to
self::debug('Loaded images count: ' . $req_counter);
error_log(print_r($response,true), 3, '/path/to/your/wordpress/image.log')
then trigger the error again , then share the image.log file over dropbox , google drive or any other means you see fit
Hello,
image.log file seems to fail getting generated. Is the syntax correct:
self::debug('Loaded images count: ' . $req_counter);
error_log(print_r($response,true), 3, '/wp-content/uploads/litespeed-log/image.log'); ?
‘/wp-content/uploads/litespeed-log/image.log’ => will create the log file, but not in the path you look in. If you have access to server path look into root and follow: wp-content/uploads/litespeed-log/image.log
You can fix the path( should be like: /home and end with public_html ). I cannot write it here for the info is personal. You can take the path from LSC=>Toolbox=>Report and look at: DOCUMENT_ROOT
Hello @litetim,
yes sorry, my bad. I fixed the path, image.log file has been correctly generated but no data has been ouputted into it. I fired the error multiple times, cancel unfinished images, sent another optimization requests (same error popped up afterwards).
Michael
Plugin Support
qtwrk
(@qtwrk)
okay , please create a ticket by mail to support at litespeedtech.com with reference link to this topic , we will invstigate futher.
