Image quality

  • Resolved bonnie333

    (@bonnie333)


    2 years, 3 months ago

    Hello!

    I am trying the plugin on my website and just like some other users I struggle with blurred / low quality images in the quiz Questions.

    I read in the forum that the problem is not caused by the plugin, and I also found some suggestions you provided to other users but these did not help me – 1) I do not use any cache plugin that could cause the problem, 2) when it comes to WordPress default Media sizes, my site goes with the standard sizes Thumbnail 150px, Medium 300px, Large 1024px, so I tried to increase it but it did not help.
    I also tried to set different sizes within the quiz editor, but was unsuccessful too.

    Could you please provide me with some other tips how to solve the problem? I do not have this problem anywhere else.

    (My website is currently in the maintenance mode because I am building it.)

    Thank you very much for your help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    2 years, 3 months ago

    Dear @bonnie333,

    Thank you for the topic.

    Please let us know whether you have tried to upload the image in Full Size or not.

    View post on imgur.com

    If not, please try to upload the images in Full Size and check the case again.

    If you have already done this and the problem still persists for you, please provide us with the link, where the given quiz is located for further investigation of your case.

    Thank you.

    Thread Starter bonnie333

    (@bonnie333)

    2 years, 3 months ago

    This was the right solution, THANK YOU very much!

    Best wishes~

    Plugin Support Jasmine

    (@hyenokian)

    2 years, 3 months ago

    Dear @bonnie333,

    Thank you for your reply.

    My apologies for the late reply – weekends are non-working days for us.

    Glad to hear that everything works fine for you now.

    Customer satisfaction is our highest priority and we do our best to make your experience better.

    If your query is resolved, please take a moment to rate and review the plugin or support.

    It will help us to grow much faster and improve our quality.

    Here is the link for rating: https://ww.wp.xz.cn/support/plugin/ays-popup-box/reviews/

    Many thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)

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