• Resolved fred2309

    (@fred2309)


    Hi there,

    Love the plug-in, however when i sync some items it shall sync with no product imagery and sometimes no price :/ I wondered if you had come across this issue before and knew how to resolve?

    Thank in advance, Fred

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @fred2309

    thanks for the nice words, we do our best 😉
    The issue you described is not known to us in the way you describe it. When the price sync does not work, it does not work from the beginning and this is almost always related to the tax or currency settings. I have not seen that this issue occurs for some products.

    If the images are not syncing you might need to check the size and image type that you are using. The restrictions of the images are pretty flexible, but if there is any problem. The logs might give you a clear indication on this.

    If you want us to take a closer look into these issues we would need to get the system report and plugin logs from you. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know!

Viewing 2 replies - 1 through 2 (of 2 total)

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