Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
Can you try going to WooCommerce > Status > Tools, then click the Regenerate shop thumbnails option?
If that doesn’t work, try this plugin:
https://ww.wp.xz.cn/plugins/regenerate-thumbnails/
Let us know how it goes! 🙂
Thanks, I will give it a go, will take a while I have 19,000 images
Zach W
(@dynamiczach)
Automattic Happiness Engineer
No problem! Let us know how it goes! 🙂
If you do have WP-CLI access on the site server you can use this command wp media regenerate --yes
https://developer.ww.wp.xz.cn/cli/commands/media/regenerate/
Thumbnail regen completed. Still same issue though 🙁
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Howdy!
Thumbnail regen completed. Still same issue though
Have you tried Luke’s method yet? If you need help with CLI, I’d recommend contacting your hosting provider and asking them to run the command.
Otherwise, check to see if this is a conflict with your theme or with another plugin. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
My host did the regen by CLI.
I will do some more digging but never had a issue before with this theme and no new plugins have been added.
Zach W
(@dynamiczach)
Automattic Happiness Engineer
Okay. Let us know what you find!
Kenin
(@kbassart)
Automattic Happiness Engineer
Hi there,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
