• Theme: Catch Responsive

    You’d think Woocommerce would have this figured out by now. I’ve come across this problem with several different themes (Woocommerce compatible and not) and there’s no real help in the Woocommerce Support forum or knowledge base. They do have instructions on setting your product image size (resolution) to match that of your theme—but there is no information or accommodation for changing the size of the product feature image as it displays on the single product page.

    The css is set to width: 100% height: auto —which will work fine if you plan ahead and use images for products set to be the size you want them to show up as.

    The confusion starts when your product image is much larger than what you want it to display at and you expect the plugin (or your theme) to resize it automatically —not to mention responsively.

    So be forewarned, when you choose product image make sure the image’s full size is the size you want it to display at on your product page. This goes for “Related Products” images also. You might expect these RP images to be a thumbnail size but they’re not —they also get displayed at 100% full size. Maybe I missed this information in the store setup instructions but I don’t remember seeing anything like it mentioned. You’d think a FAQ on the subject would be readily available but it’s not. There’s a ton of support requests all over the WP.org and WooCom forums without competent answers.

    Seems like a better, more professional solution would be to build into the plugin the ability to adjust the displayed feature image size on the product page within the woocommerce admin panel.

    As ubiquitously used as WooCom is, I’d expect better support (free support). That’s the only peeve I have with the plugin, it is otherwise excellent in its function and features.

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  • Thread Starter sunyataji

    (@sunyataji)

    Actually, it’s worse than I described.

    I created dedicated product images of the exact size I wanted them to be (400px width) which also was the setting in WooCom Settings > Products > Display > Product > Single Product Image size so I would get the resolution right and the size I wanted them to display at. To no avail. They still came out at 499px width.

    I went into the CSS files (woocommerce-layout.css & woocommerce.css) and adjusted the width settings to 400px and that didn’t change it either. There’s something overriding these settings…and I don’t have the CSS, theme, or plugin, knowledge to hunt it down.

    Geez, how hard can it be to build into the plugin an image resizing feature???? Exasperating!

    Thread Starter sunyataji

    (@sunyataji)

    OK, I figured it out and I’m going to eat some crow here. After messing with the CSS and all, it turns out that the Catch Responsive theme I’m using is a “non-WC compatible theme.”

    Here’s the link to the solution:
    http://docs.woothemes.com/document/third-party-custom-theme-compatibility/

    My apologies to Woocommerce. I’d now give the plugin 5 stars.

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