Hey Carin,
Definitely something odd occurring if the client needs to disable all the time, however it’s impossible for us to say what exactly without having more information and perhaps firsthand viewing of the process.
Would you be willing to send an email to [email protected] and mention “WordPress Forum support for Michael”? In case it’s sounding like it, this isn’t another referring you to a “different department” request, it’s just a request to move discussion private for further debugging of the issue.
Hope to hear from you soon.
Thread Starter
Carin
(@sparksfreebies)
I created a support ticket April 9, but have not heard back, i emailed again April 16, what should I do?
Our apologies, give us a moment to check on things and see if we happened to miss the incoming email.
If you don’t hear from us in the next day or so, by all means nudge us here again.
Hey Carin,
Once again, our apologies, but we’re not seeing an email from that timeframe. We’re left wondering if your contact got caught in a filter or something similar. Would you be willing to try again with [email protected] as well as CC [email protected] ?
Sorry for any inconveniences, we would love to get things looked into for you as soon as possible for this.
