Images broken after compression

I’ve been building a new website for a client. I thought I’d throw in some nice website optimization that they didn’t necessarily ask for, but would appreciate. And since it’s a very image-heavy e-commerce site, image compression was a no-brainer as a concept.

However, as soon as I ran the image compression process with WP-Optimize, none of the images work anymore. I have checked and they are physically there on the server right where the path says they are, but none of them are loading on the website.

So far I have tried:

• emptying both browser cache and WP cache
• viewing in incognito mode and different browsers
• refreshing .htaccess
• checking folder/file permissions (they are the same as on the production site, where everything still works)
• disabling literally every single plugin on the site
• using ShortPixel’s optimization plugin instead
• restoring the original images through the plugin

None of these have made any difference. At this point, I’m at a loss and don’t know what else to do other than delete everything in the media library and import them back from the old site. Is there any other way to fix this?

(Note: the ONE image that still works is on the front page carousel that for some godforsaken reason loads it from the old site.)

• This topic was modified 3 years, 10 months ago by kipinae.

The page I need help with: [log in to see the link]