Is your site public? Can you copy the image URL from the email you get and see what happens when you try to access that through a browser url.
Ben
Hi Ben,
Yes the site is public. I can’t copy the URL but I have inspected the source code of the email and this is an example of one of the image url’s.
https://www.pestproducts.co=
.uk/wp-content/uploads/2020/03/DIY-PC-Logo-min.png
It’s putting a weird equals sign in which is resulting in a 404.
Any ideas?
Hi,
I’m facing the same issue. Preview looks alright but logo and social media icons do not display.
@ollytorrance
I suggest you talk with your email server that is handling the email to see if they are filtering your HTML in some way.
@papermelon Is your site public? Can you copy the image URL from the email you get and see what happens when you try to access that through a browser url.
Ben
Hi Ben,
Thank you for the reply.
Yes, it’s public. I had forwarded the email to your id yesterday.
Not sure if this is the way to do it, but I copied the Image Address of the logo and pasted into the browser. Then it downloaded a file unnamed.png into my system which is the logo image itself.
Hi Ben,
Thanks.
We are using Sendgrid could this be causing any issues?
@ollytorrance Possible, unlikly but possible, I suggest doing some tests, for example turn sendgrid off and test. Also contact your hosting provider make sure on their end the logs are all showing good.
@papermelon I don’t see an email, can you post here with the screen shot of what you are seeing?
Ben
