Images not loading until refresh

  • Resolved shannontowell

    (@shannontowell)


    4 years, 11 months ago

    Images are not loading on first load on every page of my website apart from the homepage. It is also not showing my Instagram Feed that is embedded through a plugin.

    This doesn’t appear to effect videos, or when I am in preview mode.

    I have tried multiple devices, browsers, and have had other people confirm it is happening for them. My hosting service cannot see an issue from their end. I’d appreciate any assistance you can offer.

    • This topic was modified 4 years, 11 months ago by shannontowell.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @shannontowell

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?
    Start with Lazy loading first and let me know if this helps!
    Thanks!

    Thread Starter shannontowell

    (@shannontowell)

    4 years, 11 months ago

    Hi Marko, I have changed settings to get the images to load properly but I’m still having trouble getting the Instagram feed to work. I disabled every setting and it still wasn’t loading.

    But it is still loading in preview okay.

    • This reply was modified 4 years, 11 months ago by shannontowell.
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @shannontowell

    To confirm that the issue is related to W3 Total Cache, can you please completely disable W3TC and see if the issue persists?
    If the issue is there once all settings are disabled in the Performance>General setting, it means that none of the settings is affecting the feed.
    Can you please also, share the screenshot of the Instagram feed with and without W3TC enabled.
    Thanks!

    Thread Starter shannontowell

    (@shannontowell)

    4 years, 11 months ago

    https://drive.google.com/drive/folders/1XPO0lRCMaGqsSTJS_ZTMtZmsdhwtQUCk?usp=sharing

    I have attached the images here

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @shannontowell

    Thank you for the information.
    Can you please check if the option “Disable jquery-migrate on the front-end” is enabled in Performance>General settings, User Experience, and if so, please disable it, save all settings and purge the cache and see if the issue persists?
    Thanks!

    Thread Starter shannontowell

    (@shannontowell)

    4 years, 11 months ago

    The issue still seems to be persisting, and the setting was already disabled. The URL is shannontowell.com/gram-worthy if you were able to have a quick look

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @shannontowell

    I can see Instagram feed on shannontowell.com/gram-worthy

    Can you please confirm you are still seeing the issue?
    Thanks!

    Thread Starter shannontowell

    (@shannontowell)

    4 years, 11 months ago

    It seems to be appearing when going directly to the URL. But once I put the page in the menu, and navigate through that there is still issues with it not loading. I’m unsure why this effects it.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    4 years, 11 months ago

    Hello @shannontowell

    Thank you for the information.
    May I once again ask you to disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?
    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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