Images not recognized after cache refresh

  • Resolved starlight324

    (@starlight324)


    2 years, 1 month ago

    Hey there,
    I observed that sometimes after refreshing the cache, the Woocommerce products images (created by Perfect Images) are not recognized by Perfect Images anymore. The images are not delivered to the browser in the correct size anymore (only in the original size and not in the size created with Perfect Images) and are shown in grey in the perfect images dashboard. The problem only concerns images, which are used as product images. I verified that the images still exist on the server. I wondered how this can be prevented. Thanks in advance 🙂

    • This topic was modified 2 years, 1 month ago by starlight324.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter starlight324

    (@starlight324)

    2 years, 1 month ago

    So, I checked the logs and it seems that refreshing the cache triggers an *HTML REWRITE FOR PICTUREFILL. The image sizes that are not recognized anymore do not appear after the HTML rewrite. So it appears that they get “lost” along the way. Yet, refreshing the cache does not always lead to product images not being recognized by perfect images anymore.

    Thread Starter starlight324

    (@starlight324)

    2 years, 1 month ago

    Update: I tried without any caching plugin and had the same issue.

    Plugin Support Val Meow

    (@valwa)

    2 years, 1 month ago

    Hey @starlight324! 👋

    If the thumbnail size appears greyed out on the Perfect Image dashboard, it indicates that the images weren’t found at all. If this isn’t related to cache, you might have other processes that could rename the images, thereby breaking the linkage. It’s only a supposition, but I couldn’t replicate your issue, and we would need more information to understand what is happening. Thanks!

    Thread Starter starlight324

    (@starlight324)

    2 years, 1 month ago

    Hey @valwa
    thanks for your reply :). The name of the images appears unchanged to me. However, I think I may have found the reason for the above-described issue. I did use a different image size for the woocommerce-thumbnails (which I created with Perfect Images). As I did not use the “original” woocommerce thumbnail size, I deactivated it in Perfect Images. For test purposes, I enabled the creation of the original woocommerce thumbnail size again and now I don’t observe the issue anymore. Therefore, it seems to me that the issue might have been caused by the deactivation of the woocommerce thumbnail image size.

Viewing 4 replies - 1 through 4 (of 4 total)

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