iMagick was compiled without WebP support

  • Resolved jotaf

    (@jotaf)


    7 years ago

    Hi there!

    We are trying to setup your plugin on one of our SiteGround hosted websites and I’m getting this error when testing the iMagick extension:

    “iMagick was compiled without WebP support.”

    Have spoken with support and they’ve said the error doesn’t seem to be coming from server or hosting account and have asked us to contact the plugin developer.

    I’ve also taken a look at the section “No conversions methods are working out of the box” but the only solution that seems valid would be the suscription payment which we are not completely inclined to, if could be done local that would be fab…

    Which would be the best way to solve this issue? Can we provide any further details?

    Many, many thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Maximus Light

    (@maxshock)

    7 years ago

    Not the plugin author, but I can tell you its your server.

    I had no options myself until I rang my hosting and requested that they reinstall/compile any of the module with WebP support.

    Then it worked immediately.

    Thread Starter jotaf

    (@jotaf)

    7 years ago

    Thanks so much for your input, @maxshock

    Will contact our hosting provider once again just in case 🙂

    Cheers,

    Plugin Author rosell.dk

    (@roselldk)

    7 years ago

    Yes, the problem is the server setup. As the error message says, imagick has not been installed with WebP support on your server.

    Check out this wiki entry:
    https://github.com/rosell-dk/webp-convert/wiki/Meeting-the-requirements-of-the-converters

    And you can provide this link to SiteGround for how to install imagick WITH WebP
    https://github.com/rosell-dk/webp-convert/wiki/Installing-Imagick-extension

    Thread Starter jotaf

    (@jotaf)

    7 years ago

    Ah, amazing @roselldk !!

    Thanks so much for those two links, they should help a lot with our isse 🙂

    Maximus Light

    (@maxshock)

    7 years ago

    @jotaf

    My support guys were reluctant at first as well, they even requested the access to the website admin (I trust my support guys, they already can get into any part of the website, should they want to) to see if the recompilation worked.

    Hope it will work for you. 😉

    Plugin Author rosell.dk

    (@roselldk)

    7 years ago

    For reluctant hosting companies, you can add a file to your root, named “phpinfo.php”, containing this :

    
<?php
phpinfo();

    Visiting phpinfo.php will show you a report of the server setup.

    There is a section called “imagick”. In that section, there is a row called “ImageMagick supported formats”. If “webp” is not on that list, well, then imagick has been compiled without webp support!

Viewing 6 replies - 1 through 6 (of 6 total)

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