IMAGIFY OPTIMIZATION IS STUCK | ww.wp.xz.cn

Resolved nezdymenko
(@nezdymenko)

3 years ago

My client uses your service Lite subscription. We have a problem with image optimization. Imagify optimization is stuck. I check your article about this issue and add your IP to Wordfense and Cloudflare white list. Also, my host specialist checks the server settings and all is good. What could be the problem?

https://prnt.sc/7HRkW0aaklbS

https://prnt.sc/J2QKmEOBgNAo

https://prnt.sc/FVpoqgaX_t4o

https://prnt.sc/50KSgah9yl9j

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Plugin Author WP Media
(@wp_media)

3 years ago

Hi @nezdymenko

I am sorry to hear about the issue.

According to the Imagify Tools report you shared it looks like the requests needed for optimization are blocked, in this case, it might be best to contact your host provider in order to unblock the requests and to check if there is a firewall or security module that could block those self-requests.

The 403 Forbidden error means that your server is for some reason blocking the requests needed between your server and ours for optimization to happen.

Feel free to let me know how it goes.

Best Regards,

Ioanna

Viewing 1 replies (of 1 total)

The topic ‘IMAGIFY OPTIMIZATION IS STUCK’ is closed to new replies.

2 replies
2 participants
Last reply from: WP Media
Last activity: 3 years ago
Status: resolved