Import Canceled

  • Resolved cuckoofairweb

    (@cuckoofairweb)


    1 year, 3 months ago

    Hi Im trying to update the website with some new details.

    I am doing a test import and it gets to 98% and then says Import Canceled. there’s no warning messages or error or anything.

    The number of listings imported per cycle is now at 1

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter cuckoofairweb

    (@cuckoofairweb)

    1 year, 3 months ago

    …and with listings per cycle at 1 it gets to 100% of 253 records progress and then hangs…

    Plugin Support Garret L

    (@garret1996)

    1 year, 3 months ago

    Hi @cuckoofairweb

    Thanks for reaching out to us about this!

    To help resolve this, could you please try the following steps:

    1. Ensure that the CSV file is formatted correctly according to the required structure for the import.
    2. Check if the file size of the CSV is not too large, as this might prevent it from uploading properly.
    3. Since the import stops at 98%, it might be helpful to check the last few entries in your CSV file to see if there are any inconsistencies or special characters that could be causing the import to fail.

    If you’ve already tried these steps and the issue persists, please share a copy of the CSV file you are trying to import. This will help us investigate further.

    Please let me know how it goes!

    Best regards,

    Thread Starter cuckoofairweb

    (@cuckoofairweb)

    1 year, 3 months ago

    Hi thanks for the reply. Since my first post I have been trying to understand why it fails with no warning. Via trial and error so far I have discovered

    When using an upload of 1 the import routine gets to 100% and then just hangs.

    That a csv that ends on a valid record will typically fail – so I’ve added additional CRLFs at the end of the csv.

    That even though a field is contained by double quotes if it contains text that contains a comma then that’ll fail on the upload.

    That a too long excerpt is also rejected – it looks like you can type a long excerpt into the plug in on the wordpress site and it’ll be exported fine but it won’t be re-imported.

    Finally, I now have a CSV with just 10 records in it that’ll pass the Test Import routine but then fails when I try a proper import.

    How can I send you the csv?

    Plugin Support bobbied

    (@bobbied)

    1 year, 3 months ago

    Hi @cuckoofairweb

    You can send that directly via email to [email protected] Please reference this thread when you contact us!

    Thread Starter cuckoofairweb

    (@cuckoofairweb)

    1 year, 3 months ago

    Hi well well well. This is an odd. Having spent some time basically getting down to importing individual records it turns out that if the short description contains a £ then it’ll PASS the Test import but FAIL the real import.

    Plugin Support bobbied

    (@bobbied)

    1 year, 3 months ago

    Hi @cuckoofairweb

    Thanks so much for doing additional testing! I will ask the developer if it’s possible to address this for the actual import. Either way, the behavior should be consistent, so we appreciate you bringing this to our attention. This will take some time to research and address, so there may not be a quick answer on this.

Viewing 6 replies - 1 through 6 (of 6 total)

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