Import Does Not Work

  • Resolved seriusprime

    (@seriusprime)


    4 years, 6 months ago

    Hi,

    I bought your premium version to use the import/export feature. The import does not work at all so far. Have tried with images in the zip and with it pulling them across from the original site with no luck.

    I have managed to import the galleries but the images are not showing except for the thumbs due to an error in the import script that places an extra / in the url for the imports directory (why it imports to another folder and not just to the base upload directory for the plugin I do not know)

    Is there a way to adjust all of the image urls for all galleries so I can remove the extra / ? I am pretty disappointed so far that I have paid for this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter seriusprime

    (@seriusprime)

    4 years, 6 months ago

    Ok so I was able to find the issue and somewhat resolve it myself.

    The error is in the file PGEXHelper.php in the Framework directory of the import/export plugin. You have specified it to add a / to directories in the script but then have the directories written as /imports/ which causes an extra / to be added. I was able to run the import file after removing the ending / from all instances of /imports/ in the script.

    I then had to delete all the files it had imported because it still doesnt do that right and just imports a bunch of files named the same with no data in them. Once I replaced those deleted files with the files from the original sites upload directory it worked. I did also have to open each gallery for it to update the thumbs to make them display.

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    4 years, 6 months ago

    Hello @seriusprime,

    Thanks you very much for sharing your experience with us and for the other users.

    I have forwarded this to the engineering team so that they can consider this and make bug fixes.

    Thanks again, as the issue is already solved by you, I’ll mark this as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)

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