Import Error

  • Resolved emmtey

    (@emmtey)


    7 years ago

    Hello,

    I’m currently using the 7-day trial version and I’m trying to import some FAQs.

    But I’m always getting the error message without any further details:
    There was an error uploading the file, please try again!

    The structure of my CSV I want to import is looking exactly the same as the CSV I exported beforehand. I’m only trying to import 2 FAQ with very limited content. So I cannot imagine what still should be wrong.

    I’m using plugin version 1.8.22 and it’s happing with CSV, XLS as well as XLSX.

    What can I do or is there an error in the plugin?

    Regards

    Michael

Viewing 5 replies - 1 through 5 (of 5 total)
  • etoilewebdesign

    (@etoilewebdesign)

    7 years ago

    Hi @emmtey,

    We released version 1.8.23 of the plugin, we’ve patched this issue. Could you update the plugin and try again? Does it work now?

    Thread Starter emmtey

    (@emmtey)

    7 years ago

    Hi,

    thank you for the fast response! It’s working now with the updated version.

    Regards

    @emmtey

    etoilewebdesign

    (@etoilewebdesign)

    7 years ago

    Thank you for letting us know!

    Thread Starter emmtey

    (@emmtey)

    7 years ago

    REOPEN

    Hi,
    unvortunately I’ve to repoen the ticket. As reported the initial import worked fine.

    Now I want to import additional FAQs. No matter if I’m using a xlsx or a csv file the import doesn’t work. I don’t get any error message. How do I porceed:

    1. Selecting the file
    2. Pressing button “Import Spreadsheet FAQs”
    3. Then the screen is updating – neither an error message nor a message for sucessful import
    4. When I have a look in “FAQs” tab there is still the same amount of FAQs as before the import.

    Regards

    @emmtey

    etoilewebdesign

    (@etoilewebdesign)

    7 years ago

    Hi emmtey,

    Could you send us the file at [email protected] ? (Note: Make sure to reference this thread when you do so we know who you are 🙂 )

Viewing 5 replies - 1 through 5 (of 5 total)

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