Import error

  • Resolved ans10

    (@ans10)


    2 years, 1 month ago

    I am importing the user with field “roles” = “customer”.
    The user import plugin displays the “roles” field as “administrator, customer” when importing as a manager user. This does not happen when I import as the administrator user. We have the newest version of the plugin (2.5.4); I already deleted and included the plugin but it didn’t solve the problem.
    What can I do to fix the problem?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years, 1 month ago

    Hi @ans10,

    Thank you for reaching out to us.

    To troubleshoot the issue, could you try disabling all the plugins on your site and then attempt to import the users again to see if the problem persists or not?

    If the issue persists, please share a sample CSV file that you are trying to import after removing any sensitive information from it. You can upload the CSV file to Google Drive, WeTransfer, or any similar service and share the link with us.

    Thread Starter ans10

    (@ans10)

    2 years ago

    Hello.

    I deactivated all plugins except Woocommerce and it had the same problem.
    Then I deactivated Woocommerce and the error did not happen.
    I tested with Version 2.5.5.

    CSV file link>https://drive.google.com/file/d/1Y3uQWthQVRhDcwRu-IW930Wa1dKk2WRT/view?usp=sharing

    • This reply was modified 2 years ago by ans10.
    • This reply was modified 2 years ago by ans10.
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years ago

    Hi @ans10,

    To further debug the issue, could you kindly share your system status report via this link so that we can replicate your environment?

    Thread Starter ans10

    (@ans10)

    2 years ago

    Hello.
    I can’t send it via the link. Access Denied – Sucuri Website Firewall…

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years ago

    Hi @ans10,

    Thank you for your response.

    Could you please download the system status report as a txt file and then share it via this link?

    Thread Starter ans10

    (@ans10)

    1 year, 11 months ago

    Hi.
    I can’t send the report via your link because your firewall is blocking me.
    Any other means of sending the status report?

Viewing 6 replies - 1 through 6 (of 6 total)

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