Plugin Author
Yani
(@yaniiliev)
Hi @mouschi
Can you share a screenshot of the import page?
WordPress version is not the cause unless you are using a version that is before 3.3
Absolutely – here you go – :
Plugin Author
Yani
(@yaniiliev)
It looks like the styles are not being loaded. Can you look into the developer tools by clicking on View -> Developer -> Developer tools.
It should say something in the console.
Keeping the Developer tools open, refresh the import page, take another screenshot and post it here.
Thanks!
Absolutely – where do I go to click View? I don’t see anything anywhere in the wordpress admin for this.
Plugin Author
Yani
(@yaniiliev)
Whoops, I forgot to tell you.
It is in the Chrome web browser.
Here is a screenshot: https://www.dropbox.com/s/g7s9dzqjjuvvsmx/Screenshot%202017-04-21%2020.56.09.png?dl=0
This is interesting … here it is ….
I actually have the site setup on a temp url and “.php56-4.dfw3-2.websitetestlink.com” should be shown right after .com – there is nowhere in the code that I’m aware of that the url is referenced incorrectly except for in the screen shot above.
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This reply was modified 9 years, 1 month ago by
mouschi.
Plugin Author
Yani
(@yaniiliev)
It might be in the database.
Can you login to wp-admin dashboard and click on Settings -> General: https://www.dropbox.com/s/9whpwcd9z58zo13/Screenshot%202017-04-21%2021.08.41.png?dl=0
Do you have the correct address under WordPress Address and Site Address? They should be the same URL
Yes it shows perfect in both spots.
WOW – majorly bizarre here. In the settings of WP, the urls displayed properly, but in the db in wp_options, they did NOT. I am not sure how that happened, as I thought those details were pulling from mysql? Either way, I *think* things are good now. Thank you for your help!
Plugin Author
Yani
(@yaniiliev)
It’s probably in your wp-config.php file
It allows you to define custom site and home urls.
Good to hear it is working now. Marking as resolved.
Adding some detail in case anybody stumbles on this as I did.
I recently ran into a similar issue after my account was migrated from Rackspace to LiquidWeb. It appears that there is a conflict between All-in-One and Root Relative URL (the plugin LW uses to create those temp .php56-4 links) that causes the stylesheet not to load. Since the export/import process runs directly from the dropdown there is no way to actually submit the import after you select the file.
This was never an issue with Rackspace (they used the same plugin) but LiquidWeb obviously does something different. What I ended up having to do was disable Root Relative URL and manually add the .php56-4… part to the WordPress/Site URL fields in Settings -> General. Then I made my export/import and any necessary changes then reversed the process. That also required going into the database and search/replacing the fake URL to reset it to the real one.
Its a bit of a hassle but since Root Relative URL hasn’t been updated in 4 years I’m not optimistic the conflict will go away.
