Import of Template Kit doesn´t work

  • Resolved leda1706

    (@leda1706)


    1 month, 3 weeks ago

    Hello, when i want to import a template kit (f.e. car repair v1), it doesn´t work and after a few seconds of loading it says: Error: Import File download failed.
    Please contact Customer Support and send this Error.

    Do you have any idea what i can do to fix this problem?

    I also tried it with other template kits, but always the same problem.

    Thanks

    Leon

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 month, 2 weeks ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)

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