Import options does not work

  • jkiller295

    (@jkiller295)


    8 years ago

    Hi Developer,

    I have 2 WP sites with Clearfy. I’d like to import Clearfy options from 1 site to another but it does not work. After clicking the Import Options button, it becomes disabled, I waited for a few minutes and check the settings, all of them seems to be at default settings. There is not a message to indicate whether the import was successful or not. Can you please help ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • webcraftic

    (@webcraftic)

    8 years ago

    Hi,

    you need to open the developer console in your browser. Then click on the import button, if you get an error in the developer console, make a screenshot of the error and send a screenshot to me.

    How to open the developer console in your browser, this page will help you:
    https://kb.mailster.co/how-can-i-open-the-browsers-console/

    Also you should try to disable some plugins to try to complete the import, maybe a problem in the conflict with some of your plugins.

    Best regards, Alex

    Thread Starter jkiller295

    (@jkiller295)

    8 years ago

    Hi, there was no error in the console (using Chrome, Firefox). It simply didn’t do anything. After clicking Refresh (F5), the value in option box becomes [].

    webcraftic

    (@webcraftic)

    8 years ago

    Hi,
    Can you send me import settings that you are trying to use?

    You can use this service https://pastebin.com/ to save the import settings.

    Best regards, Alex

    • This reply was modified 8 years ago by webcraftic.
    Thread Starter jkiller295

    (@jkiller295)

    8 years ago

    Hi,

    https://pastebin.com/5ViznCxu

    Here is the setting

Viewing 4 replies - 1 through 4 (of 4 total)

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