Hi @yergomezz ,
Thank you for reaching out.
This version of the plugin does not support sending emails during the import process. It’s one of our premium features.
We tested the scenario you reported by importing orders, but we were unable to replicate the issue. Based on this, it seems to be a site-specific issue or a conflict with a third-party plugin.
Could you please check if you have any email-related plugins installed? If so, kindly disable them and try a test import with a dummy order to see if the issue persists.
If the issue still exist, share your WooCommerce system status report (WooCommerce > Status > Get System Report > Copy for Support) with us.
Awaiting your response.
But who told you about the e-mails? I’m not talking about that.
I’m just telling you that the plugin only imports orders that are in completed status, when I want it to import absolutely all orders (of all statuses, i.e. the complete list).
Can you help me, please?
Hi @yergomezz ,
Sincere apologies for the message sent earlier. It was intended for another user. Please disregard it.
The plugin supports importing orders with default WooCommerce order statuses, such as Pending, Completed, Cancelled, etc. When we tested it on our end, we were able to import Cancelled orders successfully.
Could you please confirm if you are using any third-party plugins for creating custom order statuses? Additionally, please share the following:
- Your Import Order CSV file (You may remove all sensitive information in the file)
- System Status Report (WooCommerce > Status > Get System Report)
You may upload the files via wetransfer.com or any other file sharing services and share the link.
We’ll wait for your response.
Yes, I have created by code an order status called ‘Used’.
I attach my csv: https://we.tl/t-8y9isEwp8S
And i attach my sistem status: https://we.tl/t-upwnYi0tJT
Thanks for your help.
Hi, can you help me, please? Please do not let wetransfer expire.
Hiiiiii, can you tell me anything?
Hi @yergomezz ,
Thank you for your patience and for sharing the files.
We attempted to import the file you shared with us, but it seems you’re using a custom order status (“usado”) in your import file. To ensure orders with this status are imported, you will need to set the same custom order status on the import site as you have on the export site. Additionally, we were able to import the “Cancelled” order status successfully on our test in our environment as well.
Please try importing again after setting up the custom status on the import site. If you encounter any issues, please share the import log with us here so we can assist you further.
It seemed to be working but has stopped in 1980 orders. Can’t they be uploaded/updated anymore?
I have a total of 6000
Can you help me? https://snipboard.io/H9Y7o2.jpg
Hi @yergomezz ,
Thanks for the update.
It seems like the issue you are facing is a site-specific issue that requires further debugging. However as a troubleshooting step, could you please try reducing the import batch count value and increasing the execution timeout value in the plugin settings and check if the issue is resolved or not. By default, the import batch count value will be 10, please reduce this value further to 5 or less and try.
If the issue still exists, please share the following logs:
- Fatal Error Log (if generated) – WooCommerce > Status > Logs, check for any errors related to the import, and share the details.
- Import Log – WebToffee Import Export > Import Logs
To assist you more effectively, we request you to share the above details on our support channel (https://www.webtoffee.com/contact/) so we can communicate further and debug the issue properly.
Once shared, our team will review them and guide you accordingly.
