Import stuck issue

  • Resolved corbinortiz

    (@corbinortiz)


    1 month, 1 week ago

    While importing backup, it sometimes gets stuck midway and doesn’t complete. Not sure if it’s file size or server limit. Just checking if this is a common issue or any fix?

Viewing 1 replies (of 1 total)
  • Plugin Author Yani

    (@yaniiliev)

    1 month, 1 week ago

    Hi corbinortiz,

    I hope you are well.

    Imports that stop partway are almost always the server ending the request before the plugin finishes writing the data, rather than the plugin itself getting stuck. The plugin is designed to handle very large backups, but it can only run as long as the hosting environment allows it to.

    A few things that would help me pinpoint the cause:

    1. Size of the .wpress file
    2. Hosting environment
    3. The exact point where it stops (percentage or step name)
    4. Plugin version and WordPress version
    5. Any browser console error or server error log entry at the moment of the freeze

    Once I see those, I can tell you whether it’s a simple php.ini or .htaccess adjustment or something entirely different.

Viewing 1 replies (of 1 total)

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