Hi @dashaun645,
Thanks for reaching out, and sorry to hear the import got stuck! This is actually a pretty common issue and is almost always caused by **server timeout or memory limits** — the good news is it’s usually easy to fix. Here are the things to check, in order:
**1. Increase PHP limits on your server**
The most common culprit! Ask your hosting provider to increase these values, or add them to your wp-config.php or php.ini:
memory_limit = 512M
max_execution_time = 900
max_input_time = 900
post_max_size = 256M
upload_max_filesize = 720M
**2. Deactivate caching plugins temporarily**
Before importing, please disable any caching plugins (like WP Rocket, W3 Total Cache, LiteSpeed Cache, etc.) and also disable your CDN if you’re using one. Re-enable them after the import completes.
**3. Disable conflicting plugins**
Try deactivating all plugins *except* Starter Templates and your page builder (Elementor or Gutenberg blocks), then retry the import. A plugin conflict can silently stall the process.
**4. Check your browser console for errors**
Open your browser’s Developer Tools (press F12), go to the **Console** tab, and retry the import. If you see any red error messages, feel free to share them here — that helps us pinpoint the exact issue quickly.
**5. Try a different browser or incognito mode**
Occasionally browser extensions or cached data can interfere. A quick test in an incognito/private window can rule this out.
**6. Ensure WordPress, Astra theme, and Starter Templates are all up to date**
Running the latest versions ensures you have all the bug fixes and compatibility improvements.
Could you also let us know:
– Which template are you trying to import?
– Who is your hosting provider?
– Are you on a shared hosting plan?
That info will help us dig deeper if the above steps don’t resolve it. You’ve got this — we’ll get it sorted!
With Regards
Humayon
