Same issue with different template. Any answers? I’m at 0%
Could you kindly deactivate all other plugins and try again? Some plugins (mostly security) could be blocking your server from contacting ours.
If all other plugins are deactivated and you’re still having issues, could you please confirm the PHP version on your host / website? We recommend having PHP 7.0 or latest possible.
I deactivated all other plugins and tried again. It is still trying and at 0%. My php is 7.3
In that case, the issue must be something specific to your website / server configuration.
We will be happy to take a closer look if you get in touch with us from the contact form on our website.
https://wpastra.com/support/open-a-ticket/
I’m the original poster/post creator.
@thebsp It finally worked for me after several tries and days. I did not have to turn off any other plugins. This seems to be the answer for everything wordpress, like turning off your pc and then back on to “fix” a computer system, all just busy work for the unexplained. But I do believe its partly host fault. The demo content is huge. Eventually it was not worth it. Too many pictures added to Media, and then all that content then needs to be personalized for your site.
Also glad you at least got a response. I posted over a month ago and never got a reply. One of the major reasons why I will not upgrade to premium. At least help clients who use your product and advertise it. So its all not free for the developer and me. Sure buying the upgrade gets you quicker support (supposedly), but even without paying, we are still advertising for the plugin by having the by-line. So developer is getting advertising.
Hello @asinb27,
Sorry, somehow we completely missed this thread.
We actually do not monitor this forum regularly and recommend anyone looking for help to contact us through our website. It lodges a support ticket in our helpdesk, and we respond to everyone in 24 hours via email.
We already have a note in the Astra theme forum about this; and to avoid confusion for others, we just added a sticky note in this forum as well.
Again, our apologies for the inconvenience as we missed this forum thread and failed to respond to you.
For anyone else reading this thread, please prefer contacting us through our website for faster help.
Hi @brainstormforce
thanks for the follow-up. The support link definitely helps.
@thebsp Hello, how are you? I am currently having this error, I am trying to use the Brandstore template with the brizy layout, install all the necessary plugins but it stays in “Importing Content .. 0%”
Did you find any solution to the problem?
Hello @theblvckcloud
If the issue still persists, we might need to take a closer look at your environment and help you out. It seems environment-specific as we mentioned here.
Please reach out to us through our Support Portal from the links posted above.
We will look forward to hearing from you and do mention this topic on the ticket.
Regards,
Suman
