you might need to edit your servers php.ini file to allow for larger file transfers or extend the max execution time of a php script.
Thread Starter
anonymized-14293447
(@anonymized-14293447)
I raised all those settings but it still doesn’t stop loading. Is there a way of dividing the zip file in smaller ones, or use FTP? (please notice that this is an export/import, not just documents to upload)
you can use the batch upload if you want an ftp upload.
Thread Starter
anonymized-14293447
(@anonymized-14293447)
yes, but I wanted to import also the settings of my previous Memphis, not just the documents
I get that, but its not working just giving you another option.
Can you take a look at your apache logs and see if there is anything there that might be helpful?
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This reply was modified 6 years, 1 month ago by
bhaldie.
Thread Starter
anonymized-14293447
(@anonymized-14293447)
…no logs related to this in the last few hours
can you try a small import as a test to see if it works. So we can eliminate some things.
Thread Starter
anonymized-14293447
(@anonymized-14293447)
yes, uploading single files or smaller zips works, but after all this is a brand new installation so why shouldn’t it 🙂
because we are testing whether its a mDocs issue or server issue.
Because it works on a small file its more than likely a server issue.
So back to your php.ini configuration, are you sure that you have the admin rights to alter the file:
upload_max_filesize = 800M
;or whatever size you want
max_execution_time = 6000
; also, higher if you must – sets the maximum time in seconds
Thread Starter
anonymized-14293447
(@anonymized-14293447)
🙂 I have access to server, and set those respectively as 900M and 3000. My hosting said that it was better not to go over 3000, but I could try to raise it….
let me try to upload again
UPdate: still not working, maybe I should talk again to my host
Thread Starter
anonymized-14293447
(@anonymized-14293447)
I have been patient enough to wait almost 2 hours and the import succeeded! However I experience document previews taking some time to open up.
I also noticed that there isn’t a “mDocs posts” menu anymore.
sounds like a javascript error. Open a browser inspector and look for errors.
