Allow comments: Yes
Show map: Yes
Keep original events categories and tags: Yes
On refresh, preserve previously imported events that are missing from the feed: Yes
Convert event’s date/time to calendar’s timezone: Yes
Hi –
I’ve been a paying subscriber including several calendar extensions yearly. I’m just looking for someone to help with some support. My website calendar is about 1/3 of my site visits. I populate my calendar with imports I drop into my calendar via imports into my mac calendar an then in via the import.
PLEASE support me with using your calendar features.
Greg
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’ve been a paying subscriber including several calendar extensions yearly.
Then you are asking in the wrong forum. For pro or commercial product support please contact the author directly on their site.
https://time.ly/support/
As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.
Simply put, if they support their customers here then they could get into real trouble in these forums.
Hi Jan –
Thanks for the time taken to respond. The support looks available only for the ‘hosted’ product – Prioritized support for hosted Pro, Hublite and Hub users.
I use the WP plugin…and from how the page reads.. they’ve funneled all WP support to the WP forum’s. A few years ago they did have priority support for paid plugin members but I don’t see any of the stand alone WP modules.
The only button on the AIO cal plugin page links directly to the ‘forum’ here…
I would pay for support if that was an option…
Greg
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I’ve seen that on that page. Hold please.
*Goes to get information*
Ah, there we go.
Hello to the authors and Good Morning!
@bangelov @lpawlik @jbutkus @nicolapeluchetti @yaniiliev @vtowel @hubrik @elirenato @renatotbueno @raquelleira @calvinyeh @uchu @aristotel_timely
Sorry for the mass mailing. I do want to get a reply though and this is important.
This user is a paying customer of yours. Your support page https://time.ly/support/ has a lot of info about posting to the forums but except for some email addresses, there’s not much place for where users who are your customers can contact you.
Full stop: You cannot and must not support your customers in these forums. That’s not fair to the other authors who properly separate paying customers from these forums.
Yes, you do have this sticky topic.
https://ww.wp.xz.cn/support/topic/read-this-first-welcome-to-all-in-one-event-calendar-support-forum-1/
But that URL directs them back to here. There is a real possibility I will add my own sticky topic to this sub-forum.
Can one of you reply to this topic and provide your customer with the information needed to contact you properly? Do not provide support in this topic here, provide a means for the user to contact you without asking him to post his email address.
Once your customer confirms that he’s in contact with you then I will promptly close this topic.
If there’s anything that is unclear in my post then please feel free to contact the moderators via the #forums Slack channel.
https://wordpress.slack.com/archives/forums
Or if you like you can send an email to [email protected] which I will be doing shortly as a heads up to them.
Thank you in advance.
Hey @gdyer911
I apologize for any inconvenience of this matter.
We are using the support forum only for the free AIOEC plugin, and for support with any other plugins or plans please raise a ticket in your Time.ly account > Get Help.
If you have any issues with using getting help, please email us at [email protected].
Thanks!
Hey @jdembowski,
I will update right now all communication to emphasize that this support forum is JUST for the free AIOEC plugin. I am sorry for the inconvenience.
Thank you!
@jdembowski, I’ve also update the time.ly/support page to make it more clear that WP forum is meant just for the free AIOEC plugin. Please let me know if you think there are any other places where we should make that more clear.
Thanks,
Thanks Aristotel,
I understand the base plugin is Free but with the add-on all paid features and no link to anything other than the settings page having a ‘Forum’ button some user’s like myself were not aware the ‘get help’ link was the Support link for paid user’s. It might be nice to verbalize support is available for paid add on’s in the user profile page.
A sticky notice might work…I appreciate the quick reply.
Greg
@jan – Thank you also Jan for the intervention and collaboration. I have connected with created a support ticket at timely and expect support to be expeditious.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
Fantastic! As stated I’ll close this topic down now that you’ve confirmed to have gotten support.
I’ve also update the time.ly/support page to make it more clear that WP forum is meant just for the free AIOEC plugin. Please let me know if you think there are any other places where we should make that more clear.
Thanks,
*Looks*
Thanks, that’s better. I’d be happier if you ran your own forums on your site but your top verbiage explains it too.
