Hi @idelafuente,
We really regret the inconvenience caused to you.
We are going to help you with your request for accessing your account.
We have sent you a password reset link has been sent to your registered email kindly check your email inbox or spam folder.
You could reset the password of your account by entering the registered email or using your username. Please go to this link and reset it from your end.
https://filemanagerpro.io/my-account/lost-password/
Please let us know if you still need assistance with this.
Warm regards,
Support team- File manager pro
I never get the email to reset my password, not even to my spam folder, so I still can’t log in to my account.
I finally got into my account because I got the password right. Anyway please check the emails to reset passwords because they don’t arrive.
Hi @idelafuente,
Apologies for the trouble caused to you, And thanks for bringing our attention to the password reset email.
We are looking into the email delivery system further and will let you know once we have the findings.
Please log a ticket on our support desk if you have any questions: https://filemanagerpro.io/contact.
Our support team would like to assist you with your query.
Warm regards,
Support team-File manager pro
Same problem. I’m trying to contact developers, I’m trying to create support tickets in the user account, but tickets does’nt exists and I don’t receive any response by developers…
Hi @mediask
Please accept our apologies for any inconvenience this has caused you, and thank you for drawing our attention to this issue.
We’d like to inform you that our email delivery is working properly,
If you are having problems with your account sign in or recovery, please submit a ticket to our support desk or write an email to [email protected]
https://filemanagerpro.io/contact.
Our Support team would be happy to help you with your inquiry.
Regards,
Support team- File manager pro
Hi, seems their support doesn’t work well. Before I buy I sent to them a mail by contact form but never replied.
Do i have to buy without any clarification I asked?
Hi @french150,
We apologize for the inconvenience and would like to let you know that we operate in a different time zone. We operate in GMT (plus 5:30).
The hours of our support staff are 9:30 a.m. to 6:30 p.m. GMT (5:00). (Monday to Friday).
We’d be happy to help you with your request, In order to address the issue, could you please submit a ticket to our support desk or write an email to [email protected] ?
https://filemanagerpro.io/contact.
Our Support team would be happy to help you with your inquiry.
Regards,
Support team- File manager pro
