Impossible to export Orders

Resolved

(@marocweb)

Hi,

I try to export orders but i have this message “

Something went wrong

We are unable to complete your request.Try reducing the import batch count to 5 or less and increasing the Maximum execution time in the….”

I did it but impossible to export.

My log:

2025-07-16T08:50:53+00:00 Critique Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\Order::get_cart_discount() in /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php:609  
Contexte supplémentaire
{
    "error": {
        "type": 1,
        "file": "/home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php",
        "line": 609
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php(328): Wt_Import_Export_For_Woo_Basic_Order_Export->generate_row_data()",
        "#1 /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/order.php(191): Wt_Import_Export_For_Woo_Basic_Order_Export->prepare_data_to_export()",
        "#2 /home/****/wp-includes/class-wp-hook.php(324): Wt_Import_Export_For_Woo_Basic_Order->exporter_do_export()",
        "#3 /home/****/wp-includes/plugin.php(205): WP_Hook->apply_filters()",
        "#4 /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/export.php(702): apply_filters()",
        "#5 /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/classes/class-export-ajax.php(211): Wt_Import_Export_For_Woo_Basic_Export->process_action()",
        "#6 /home/****/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/export.php(280): Wt_Import_Export_For_Woo_Basic_Export_Ajax->export()",
        "#7 /home/****/wp-includes/class-wp-hook.php(324): Wt_Import_Export_For_Woo_Basic_Export->ajax_main()",
        "#8 /home/****/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()",
        "#9 /home/****/wp-includes/plugin.php(517): WP_Hook->do_action()",
        "#10 /home/****/wp-admin/admin-ajax.php(192): do_action()",
        "#11 {main}",
        "thrown"
    ]
}

An idea ? Thanks.

Update: This message is not for this plugin but for “Order Export & Order Import for WooCommerce”, so i close this topic

This topic was modified 10 months, 3 weeks ago by marocweb.

Viewing 2 replies - 1 through 2 (of 2 total)

Bessonweb

(@besky)

10 months, 3 weeks ago

It’s the good support page.

And I have the same bug since Woo 10

2025-07-16T07:30:14+00:00 Critique Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\Order::get_cart_discount() in /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php:609  
Contexte supplémentaire
{
    "error": {
        "type": 1,
        "file": "/home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php",
        "line": 609
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/export/export.php(328): Wt_Import_Export_For_Woo_Basic_Order_Export->generate_row_data(58223)",
        "#1 /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/order/order.php(191): Wt_Import_Export_For_Woo_Basic_Order_Export->prepare_data_to_export(Array, 0)",
        "#2 /home/clients/[clientHostID]/sites/[clientNDD]/wp-includes/class-wp-hook.php(324): Wt_Import_Export_For_Woo_Basic_Order->exporter_do_export(Array, 'order', 'export', Array, Array, 'new', 0)",
        "#3 /home/clients/[clientHostID]/sites/[clientNDD]/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)",
        "#4 /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/export.php(702): apply_filters('wt_iew_exporter...', Array, 'order', 'export', Array, Array, 'new', 0)",
        "#5 /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/classes/class-export-ajax.php(211): Wt_Import_Export_For_Woo_Basic_Export->process_action(Array, 'export', 'order', 'order_export_20...', 62, 0)",
        "#6 /home/clients/[clientHostID]/sites/[clientNDD]/wp-content/plugins/order-import-export-for-woocommerce/admin/modules/export/export.php(280): Wt_Import_Export_For_Woo_Basic_Export_Ajax->export(Array)",
        "#7 /home/clients/[clientHostID]/sites/[clientNDD]/wp-includes/class-wp-hook.php(324): Wt_Import_Export_For_Woo_Basic_Export->ajax_main('')",
        "#8 /home/clients/[clientHostID]/sites/[clientNDD]/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#9 /home/clients/[clientHostID]/sites/[clientNDD]/wp-includes/plugin.php(517): WP_Hook->do_action(Array)",
        "#10 /home/clients/[clientHostID]/sites/[clientNDD]/wp-admin/admin-ajax.php(192): do_action('wp_ajax_iew_exp...')",
        "#11 {main}",
        "thrown"
    ]
}

Plugin Support

WebToffee Support

(@webtoffeesupport)

10 months, 3 weeks ago

Hi @marocweb @besky ,

Thank you for your feedback.

It looks like your issue is related to order export, but this forum is for the Product Import Export plugin. That said, we want to let you know that the issue has been addressed in the latest version of the Order Export & Import for WooCommerce plugin.

Please update to version 2.6.3, and the problem should be resolved.

If you need further help, feel free to reach out. We’re happy to assist!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Impossible to export Orders’ is closed to new replies.