Impossible to insert my saved section after plugin update

  • Laura

    (@cswoman)


    4 years, 11 months ago

    Hello,

    after the last plugin update I can’t more drag a previously saved section (My sections) into the Nimble Builder editor. After I try to do this I get the message: “Something went wrong, please refresh this page”.

    Thanks in advance.

    Info:
    Wordpress: 5.7.2, Hueman Theme 3.7.7, Nimble Page Builder 3.1.12.
    I tried to clear the cache plugin and disable it.
    I also cleared the browser cache.

    • This topic was modified 4 years, 11 months ago by Laura.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author presscustomizr

    (@nikeo)

    4 years, 11 months ago

    Thanks for reporting the problem.
    I’m not able to reproduce it for the moment.
    In order to isolate the source of the problem, it would help if you could follow the troubleshooting steps hereafter, and provide a step by step process to reproduce the problem.

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict : Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.

      • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on http://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

      TIPS FOR A FASTER RESOLUTION OF YOUR SUPPORT TOPIC
      When you do create your topic, it helps if you include your system info when creating your post. You’ll find them in your WP admin, in Settings > Nimble Builder > System Info.

      If relevant it also helps if you include screenshot(s) of the issue.
      (Tip : You can use an online screenshot sharing tool like https://prnt.sc/ to include a link to screenshot.)

    Thread Starter Laura

    (@cswoman)

    4 years, 11 months ago

    Thanks so much.

    After updating the Nimble Page Builder plugin and Hueman theme, the problem no more occurs on the online site. Instead, on the local site it continues to be present even after updating everything.

    The following is information about the local site system:

    ### Begin System Info (Generated 2021-06-22 00:50:39) ###
------------ SITE INFO
Site URL:                 http://localhost/site_name
Home URL:                 http://localhost/site_name
Multisite:                No

------------ USER BROWSER
Platform:                 Windows 
Browser Name:             Firefox  
Browser Version:          89.0 

------------ WORDPRESS CONFIG
WP Version:               5.7.2
Language:                 it_IT
Permalink Structure:      /{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}year{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}/{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}monthnum{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}/{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}day{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}/{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}postname{3a9286389d578584cad9c4e192bd4f38bd181f313c208fc0f55129abf75a8697}/
Active Theme:             Hueman Child 3.5.6.1589489201
Parent Theme:             Hueman 3.7.8
Show On Front:            page
Page On Front:            Title page (#224)
Page For Posts:           Unset
ABSPATH:                  C:\xampp\htdocs\site_name/
WP_DEBUG:                 Disabled
WP Memory Limit:          40MB

------------ NIMBLE CONFIGURATION
Version:                  3.1.13
Upgraded From:            3.1.0
Started With:             2.0.4

------------ MU PLUGINS
WP Migrate DB Compatibility: 1.2

------------ WP ACTIVE PLUGINS
AddToAny Share Buttons: 1.7.44
Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
Child Theme Configurator: 2.5.8
Google Analytics for WordPress by MonsterInsights: 7.17.0
Insert Headers and Footers: 1.6.0
iThemes Security: 7.9.1
Max Mega Menu: 2.9.4
Nimble Page Builder: 3.1.13
WP Database Backup: 5.7.1
WP Migrate DB: 2.0.2
Yoast SEO: 16.5

------------ WP INACTIVE PLUGINS
Akismet Anti-Spam: 4.1.9
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: 6.2.5
Hello Dolly: 1.7.2
Responsive Menu: 4.1.2

------------ WEBSERVER CONFIG
PHP Version:              7.4.4
MySQL Version:            5.5.5
Webserver Info:           Apache/2.4.41 (Win64) OpenSSL/1.1.1c PHP/7.4.4
Write/Read permissions:   OK

------------ PHP CONFIG
Memory Limit:             512M
Upload Max Size:          40M
Post Max Size:            40M
Upload Max Filesize:      40M
Time Limit:               120
Max Input Vars:           1000
Display Errors:           On (1)
PHP Arg Separator:        &
PHP Allow URL File Open:  1

### End System Info ###
    • This reply was modified 4 years, 11 months ago by Laura.
Viewing 2 replies - 1 through 2 (of 2 total)

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