Impossible to update Profile

  • eleconte

    (@eleconte)


    6 years, 1 month ago

    Hello,
    I have an issue on my profile page when the User want to update the informations. When I click on the Update button nothing happens, the cursor shape changes with a kind of circle beside the arrow and nothing updates.
    Did I made something wrong in the plugin setup ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    6 years, 1 month ago

    Hi @eleconte,

    This issue can be due to some conflicts with your theme or one of your plugins.
    Please do a quick conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter eleconte

    (@eleconte)

    6 years, 1 month ago

    Hello, thank you for your answer. I deactivated all the plugins and install the twenty fifteen theme but the issue is still there

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    6 years, 1 month ago

    Hi @eleconte,

    Please check your user role settings in Ultimate member -> User roles -> your user role and make sure that “Can edit their profile?” is checked.

    Regards.

    Thread Starter eleconte

    (@eleconte)

    6 years, 1 month ago

    Hi,
    Yes it’s checked. As an administrator I should be able to edit any account but it doesn’t work.
    If I uninstall and reinstall will I recover all my datas ?
    regards

Viewing 4 replies - 1 through 4 (of 4 total)

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