impossible to vote perpetual loading circle

  • Resolved trifido

    (@trifido)


    5 months, 3 weeks ago

    Hi, it’s impossible to vote. The loading circle is perpetual after voting. This happens with the latest version of Chrome for Windows 11. WordPress and plugins are all updated to the latest versions. Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YOP

    (@yourownprogrammer)

    5 months, 3 weeks ago

    Hello

    I’ve ran a test on the link you provided and it looks like there is an error on the server side when trying to vote.
    This is the reason for the perpetual circle.

    We will need more info to troubleshoot this on the server side so please contact us at https://yop-poll.com/contact.

    Thank you.

    Thread Starter trifido

    (@trifido)

    5 months, 3 weeks ago

    True. I disabled Redis caching on the server I was managing with W3TC, and the survey works fine on all browsers. Thanks.

    Plugin Author YOP

    (@yourownprogrammer)

    5 months, 2 weeks ago

    Happy to hear you got it to work 🙂

    For any other questions or issues please open a new ticket.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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