Hey there.
We’re sorry to hear you’ve been having issues reaching out to our support team, but we weren’t able to replicate the issues you’re describing. The support platform works fine, and we receive around 100 tickets each day (both for premium support and for pre-purchase questions).
We aren’t supposed to provide support for the full version of the plugin here due to rules and guidelines of this forum, but since you seem to be having issues getting in touch with us, we hope this will help.
If you haven’t purchased Amelia yet, you can reach out to us here as it doesn’t require any codes or verification. All you’d need is a valid email address and your name.
Maybe try opening the page through another browser or an incognito window if you’re still facing issues. As mentioned above – we haven’t seen any down time on our support platform, nor were any other issues reported, so we can’t say for sure what happened there.
Please let us know if you’re still facing issues with this.
