Hi Fernando,
I think you’ve already entered a ticket in our support system? I replied on that ticket so I would suggest we use that ticket to give you support on this matter.
Please try the actions I mentioned in reply on your ticket and if they did not work please reply on that system because it has more options for us to support you better.
I will close this topic. Don’t hesitate to reopen it should you insist on using this system in stead of our ticket system.
Best regards,
Michel
Thread Starter
lusopc
(@lusopc)
I did not receive any email
I just searched my gmail email and checked spam and nothing
Thats why I came here
Thanks
Fernando
It was not an email I’ve send, but a reply through our ticket system. You had ticket #923. You did enter a support request through our support system here https://www.wpmarketingrobot.com/support/ did you not?
But we can of course also use this system to help you with the issue. In my reply I requested you to take the following steps:
IMPORTANT NOTE: The following steps are in this specific order for a reason, so don’t skip a step not even if you’ve already done it in an earlier stage. Follow these steps until the issue is solved or you’ve reached step 10.
1) Make sure you have the latest version of our plugin installed
2) Open the Feed Manager -> Settings page and click the “Clear Feed Process” button. Then try regenerating your feed again
3) If that does not work, open the plugins page and deactivate and reactivate the plugin. Then try again
4) If that still does not work, open the Feed Manager -> Settings page and select the “Re-initiate plugin” button. You will need to reenter your license number after that. Then try again
5) If that does not solve the issue, open the Feed Manager -> Settings page again and select the “Disable background processing” option. Try regenerating the feed again
6) If step 5 also does not solve the issue, open the Feed Manager -> Settings page and de-select the “Disable background processing” option.
7) Open the Console Tab of your browser (see below on how to do that) and see if you get any error message there whilst generating the feed. If you see any error message there, make a screenshot and send that to me.
8) If you don’t see any error message on your Console Tab, look for any error log file in the ‘wp-content/plugins/wp-product-feed-manager’ folder and in the ‘wp-content’ folder or in the root folder of your webserver. If you find any error log file send that to me.
9) If you can’t find an error log file, try to put your wp-admin account in debug mode (see below on how to do that) and repeat steps 7 and 8.
10) Let me know if all steps above did not help
To open the Browser Console Tab press, depending on your preferred browser: CNTRL+SHFT+J (for Chrome) CNTR+SHFT+K (for Firefox) or F12 (for Explorer). If you work on a Mac: (CMD+OPT+J for Chrome or CMD+OPT+K for Firefox).
To put your wp-admin account in debug mode, edit your wp-config.php file and change the lines “define( ‘WP_DEBUG’, false);” and “define( ‘WP_DEBUG_LOG’, false); both to true. Or if you can’t find both lines, add them both just above the line “/* That’s all, stop editing! Happy bloggin. */”. See https://www.wpsecurityauditlog.com/wordpress-admin/enabling-wordpress-debug/ for more information.
Let me know the results.
Best regards,
Michel
Thread Starter
lusopc
(@lusopc)
Did not work up to step 7
I actually had already done these before by reading your other posts, but did it again in order
Anyway, the error log is below
2018-05-05 00:00:29 – Error Message: Error 2122. Checking your license failed. Please contact [email protected] for support on this issue.cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received
2018-05-05 00:01:21 – Error Message: Error 2122. Checking your license failed. Please contact [email protected] for support on this issue.cURL error 28: Operation timed out after 15002 milliseconds with 0 bytes received
2018-05-05 00:01:25 – Error Message: Error 2122. Checking your license failed. Please contact [email protected] for support on this issue.cURL error 28: Operation timed out after 15001 milliseconds with 0 bytes received
2018-05-05 00:07:40 – Error Message: Error 2122. Checking your license failed. Please contact [email protected] for support on this issue.cURL error 28: Operation timed out after 15002 milliseconds with 0 bytes received
2018-05-11 00:40:51 – Error Message: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 18960 bytes) in file /home/redcatra/public_html/wp-includes/wp-db.php on line 2794
2018-05-11 04:23:41 – Error Message: Could not define the channel in a valid Premium plugin version. Feed id =
2018-05-11 04:23:54 – Error Message: Could not add custom fields because I could not define the channel. If not already done add the correct channel in the Manage Channels page. Also try to deactivate and then activate the plugin.
2018-05-13 01:30:53 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-content/plugins/wp-product-feed-manager/includes/libraries/wppfm-background-process.php on line 392
2018-05-13 02:13:08 – Error Message: PHP Fatal error: Class ‘WPPFM__Feed_Class’ not found in file /home/redcatra/public_html/wp-content/plugins/wp-product-feed-manager/includes/data/class-data.php on line 309
2018-05-13 02:19:43 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/functions.php on line 330
2018-05-13 03:32:17 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/formatting.php on line 0
2018-05-13 03:33:05 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/class-wp-hook.php on line 275
2018-05-13 03:34:21 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/formatting.php on line 1983
2018-05-13 03:36:36 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/wp-db.php on line 1924
2018-05-13 03:38:21 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/wp-db.php on line 1924
2018-05-13 03:39:46 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/wp-db.php on line 1958
2018-05-13 03:41:04 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/cache.php on line 533
2018-05-13 03:44:51 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/class-wp-list-util.php on line 104
2018-05-13 03:49:40 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/wp-db.php on line 1469
2018-05-13 03:55:08 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/wp-db.php on line 2818
2018-05-13 04:03:11 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/cache.php on line 700
2018-05-13 04:03:40 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/plugin.php on line 131
2018-05-13 04:04:34 – Error Message: PHP Fatal error: Maximum execution time of 30 seconds exceeded in file /home/redcatra/public_html/wp-includes/plugin.php on line 201
2018-05-13 05:18:54 – Error Message: PHP Fatal error: Class ‘WPPFM__Feed_Class’ not found in file /home/redcatra/public_html/wp-content/plugins/wp-product-feed-manager/includes/data/class-data.php on line 309
Is your site in a multi-site configuration?
I am still working on it.
Hello @lusopc,
I have a patch file, but this support forum does not have the option to send you any files. So we have two options: 1) You can open a ticket in our own support system here: https://www.wpmarketingrobot.com/support/ or 2) You can send me an email ([email protected]) so I know your mailaddress and then I can send you the patch via mail.
Best regards,
Michel
Hi @lusopc,
Please update the plugin to the latest version and test it again. Let me know the results.
Best regards,
Michel
Hello @lusopc,
I hope we were successful in helping you resolve your issue with WooCommerce Google Feed Manager! Since we have not heard back from you in the past 2 weeks I will now be marking this support topic as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!
Thanks and have a great day!
Michel
