Hello,
Our sincere apologies if there was any issue with your premium ticket.
There was an error on a couple of tickets, where they got flagged in error as ‘replied’ when they were actually not responded to.
We should be able to fix this quickly to avoid future reoccurrences.
Can you please send us the link to your ticket or the ticket ID number and we will check the status with our premium Support if there was any kind of issue for them not responding to it?
If that is the case, they will respond to it with urgency.
Thank you.
Hi,
This are 2 tickets: #3748552 and #3487752
Hello,
Thank you for your patience. We’ve located your tickets, and our Premium Support team has now replied to both.
We sincerely apologize for the oversight, which was due to an error on the Ticksy Support platform. We have addressed this issue to ensure it doesn’t happen again in the future.
Please check the replies on both tickets, and our Support team will continue to follow up with you there.
Thank you for your understanding, and once again, we apologize for the inconvenience.
Best regards.
Hello,
I have updated ticket again 🙂
Hello,
Thank you once again for your patience. Our Support team has responded, and we will continue to follow up to ensure the ticket is reviewed without further delays.
Thanks again.
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This reply was modified 1 year, 6 months ago by
wpDataTables.
Hello,
Please check ticket #3487752 from last year 😀
Hello,
My sincerest apologies once again for all the waiting time, we replied in the meantime and going to keep following up on the ticket.
Thank you again for all your patience and understanding.
Hello,
Can you please check ticket again?
I hope that developers have find some suggestion in this maintime.
Regards
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This reply was modified 1 year, 3 months ago by
boka003.
Hello again,
I sincerely apologize for the wait time between our replies. We truly appreciate your patience.
Unfortunately, our support is limited when the issue is not directly related to our plugin.
Based on your latest update, the error occurring when creating and saving a Manual Table on your site helps narrow down the possible root of the issue.
However, we have not been able to reproduce the issue on our end, which indicates that the cause is not coming from our plugin itself.
That said, we understand how frustrating technical issues can be, so we have reached out to our development team once more.
While this falls outside our scope of support, they are reviewing the details you’ve provided to see if they can offer any further insights.
We have also updated your ticket with the latest status and will follow up there as soon as we receive any additional guidance from our developers.
Thank you for your understanding, and we appreciate your cooperation.
Best regards.
