Where can we see the website in question?
Hi,
Is it possible to send it privately?
Hi,
okay.. this is the URL of the site: https://www.santhemresidences.co.uk/
We sent a few test submissions and sometimes all the entries were exported and the next time a field was missing. We noticed that if we used the space bar when filling out a field, the field would not be exported.
If you need more information please let me know
I’ll wait to hear from you
We noticed that if we used the space bar when filling out a field, the field would not be exported.
Do you mean you fill in a field with just a whitespace, or with some text and whitespaces?
Hi Takayuki,
I meant to say fill in a field with text (like this line), but then if I start a new line, the field isn’t exported.
For example, the following will be fine:
Hello, this is a test
But if I write the following:
This is (and then start a new line)
a test
Then the field isn’t exported
I hope it makes sense, if you have any questions, please let us know
What application do you use to open the exported CSV file?
Hi Takayuki,
The file automatically downloads in a CSV format and I open it with the standard Microsoft Excel.
Should I try to open it with something different? if so please advise
Try using another app, such as Google Sheets.
Hi Takayuki,
Many thanks for your reply.
We’ll try that, do you why this could affect the exported data?
No, it doesn’t affect exported data. It is a matter of application that reads the data.
Happy Friday Takayuki!
I have another question, when I go to Flamingo > Incoming Messages and I see the list of all queries, in the Subject column, I see [your-subject] and then in the From column, I see [your-name]<[ your-email] >. How can I change this so that it at least shows in the From column the name and email of the person submitting the query?
