incompatibilité du devise xof

Resolved alphatoure3
(@alphatoure3)

2 months, 2 weeks ago

Bonjour,

depuis quelques temps j’ai remarqué que facebook signal un manquement de prix sur les produits de mon site alors ceux -ci comporte bel et bien des prix. Dans le catalogue on peut voir le produit mais avec “prix manquant”. Nous évoluons dans un marché ou un utilise exclusivement le FCFA (XOF) . Je voudrais:

1- connaitre la cause du probleme

2- Trouver une solution au probleme

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Marija
(@marijastuntcoders)

2 months, 2 weeks ago
Hi @alphatoure3 ,

Thank you for reaching out!

Please try resetting the connection by performing the following:
- Temporarily disable all cache plugins and clear the cache
- Reinstall and re-connect the plugin
- On the WooCommerce > Status > Tools page, click on Facebook: Delete Background Sync Jobs
- On the WooCommerce > Status > Tools page, click on Facebook: Reset connection settings
- Remove the WooCommerce By Meta integration from Business Integrations section
- Reconnect to your page
If the issue persists, please share your System Status report, the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin.

Kind regards,
Marija
Plugin Support Marija
(@marijastuntcoders)

2 months, 1 week ago
Hi @alphatoure3 ,

Just wanted to follow up and check if you are still experiencing this issue?

If so, please try the following:
- Temporarily disable all cache plugins and clear the cache
- Reinstall and re-connect the plugin
- On the WooCommerce > Status > Tools page, click on Facebook: Delete Background Sync Jobs
- On the WooCommerce > Status > Tools page, click on Facebook: Reset connection settings
- Remove the WooCommerce By Meta integration from Business Integrations section
- Reconnect to your page
If the issue persists, please share your System Status report, the latest facebook_for_woocommerce log (located in WooCommerce > Status > Logs), and any plugin-related errors from your debug.log using PasteBin.

Kind regards,
Marija
Plugin Support Marija
(@marijastuntcoders)

2 months ago

Hi @alphatoure3 ,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.

Please feel free reach out again if you need any further assistance with the plugin.

Kind regards,
Marija

Viewing 3 replies - 1 through 3 (of 3 total)

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