Plugin Support
WojtekPS
(@wojtekpyrgies)
Hi @mahmoudkhaledselim22,
Thanks for reaching us. I have installed a TranslatePress plugin on my staging and I’m not getting any errors once the Flexible Shipping plugin is activated as well. Can you please send me an error message that you are receiving?
Kind regards,
Wojtek
Well my friend I made a video for you
Before activating the add-on, everything is fine. The site is good, and the checkout good
When you activate the extension, as you can see, the look of the site is strange ..
Website dimensions are inconsistent
And checkout it does not work and a message appears that there was a fatal error on the wordpress site
https://drive.google.com/file/d/16Ca6Aw_eKuICChuFu-NZtwLA2yLltRzc/view?usp=sharing
Also, for your information, I used the default template
Twenty Twenty-One
And also the problem is as it is
I also turned off all the plugins
Only your plugin and TranslatePress works
And also the problem persists, I have to disable your component for the site to work properly`
Plugin Support
WojtekPS
(@wojtekpyrgies)
Hi @mahmoudkhaledselim22,
Thanks for the additional information and the video. As for the Twenty Twenty-One, it’s not a theme built for WooCommerce. It is designed for WordPress blogs and websites.
The default WooCommerce theme is Storefront and all our plugins are tested with this theme activated.
Can You please copy and send me the fatal error message that You are getting?
Also, please activate the Storefront theme in your store and check whether the error persists.
Kind regards,
Wojtek
This is only the message that appears
Nothing is written other than this and the site is unusable
كان هناك خطأ فادح في هذا الموقع.
معرفة المزيد حول استكشاف الأخطاء في ووردبريس.
Well, thank you for your help, I did it
Also, the problem persists
This is the difference between the cart before activation and after activation
https://ibb.co/VLptSVv
https://ibb.co/dDLytBZ
This is the difference between Checkout before activation and after activation
https://ibb.co/s6hsjwc
https://ibb.co/16XtFN0
Plugin Support
WojtekPS
(@wojtekpyrgies)
Can You please submit a ticket about this issue via our support page ( https://octolize.com/support/ ) as I’m gonna need some additional information from You?
Mention my name in the message as well.
Kind regards
Wojtek
Plugin Support
WojtekPS
(@wojtekpyrgies)
Thanks, @mahmoudkhaledselim22,
I already replied to your ticked. Please check your email inbox.
If You won’t find my reply there, simply check your spam mail folder as well.
Kind regards,
Wojtek
As far as I can see, we continue to support this topic through octolize.com/support, and we have not received a response here.
I’m marking this topic as resolved for now.
Best regards,
Tomek
