Incompatibility with Learndash

Resolved

(@lockedm)

Hi, when installed with Learndash, unable to go to the Learndash Settings page get a fatal WordPress error. Deactivating ate Flexible PDF coupons has everything working OK.

Error Details
=============
An error of type E_ERROR was caused in line 426 of the file /home/devmissionastro/public_html/wp-content/plugins/sfwd-lms/includes/settings/class-ld-settings-pages.php. Error message: Uncaught Error: Cannot use a scalar value as an array in /home/devmissionastro/public_html/wp-content/plugins/sfwd-lms/includes/settings/class-ld-settings-pages.php:426
Stack trace:
#0 /home/devmissionastro/public_html/wp-includes/class-wp-hook.php(309): LearnDash_Settings_Page->screen_layout_column()
#1 /home/devmissionastro/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters()
#2 /home/devmissionastro/public_html/wp-admin/includes/class-wp-screen.php(941): apply_filters()
#3 /home/devmissionastro/public_html/wp-admin/admin-header.php(281): WP_Screen->render_screen_meta()
#4 /home/devmissionastro/public_html/wp-admin/admin.php(239): require_once('/home/devmissio...')
#5 {main}
  thrown

I can provide access to my site as necessary.

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Support rzepsen
(@rzepsen)

3 years, 8 months ago

Hello @lockedm

Can you please send the WordPress, WooCommerce, Php and our plugin versions you are using in your store?

Best regards

Thread Starter lockedm
(@lockedm)

3 years, 8 months ago

Wordpress: 6.0.2
PHP 8.1.6

Code Snippets by Code Snippets Pro – 3.2.0
Design Upgrade for LearnDash by Escape Creative – 2.12
Duplicate Page by mndpsingh287 – 4.4.9
Editor Enhancer by Editor Enhancer – 5.1.0
Hydrogen Pack by Clean Plugins – 1.4.0
Flexible PDF Coupons for WooCommerce by WP Desk – 1.5.10
HappyFiles Pro by Codeer – 1.7
LearnDash LMS – Achievements by LearnDash – 1.1.1
LearnDash LMS – Certificate Builder by LearnDash – 1.0.3
LearnDash LMS – Course Grid by LearnDash – 2.0.6
LearnDash Licensing & Management by LearnDash – 1.1.3
LearnDash LMS – Integrity by LearnDash – 1.1
LearnDash LMS – Notifications by LearnDash – 1.5.3
LearnDash LMS – WooCommerce Integration by LearnDash – 1.9.4.1
MailPoet by MailPoet – 3.99.0
MathJax-LaTeX by Phillip Lord, Simon Cockell, Paul Schreiber – 1.3.11
Meta Box AIO by MetaBox.io – 1.16.5
Meta Box by MetaBox.io – 5.6.7
OxyUltimate by Paul Chinmoy – 1.5.5
OxyExtras by OxyExtras – 1.4.3
Oxygen Elements for WooCommerce by Soflyy – 2.0
Oxygen by Soflyy – 4.0.4
OxyMade by Anvesh – 1.6.2
Oxy Ultimate Woo by Paul Chinmoy – 1.4.14
Presto Player Pro by Presto Player – 1.1.11
Presto Player by Presto Made, Inc – 1.9.14
Recoda Workspace by Renato Corluka – 1.1.3
LearnDash LMS by LearnDash – 4.3.1.3
Uncanny Toolkit for LearnDash by Uncanny Owl – 3.6.3
Thanks Redirect for WooCommerce by Nitin Prakash – 3.1
Payment Plugins for Stripe WooCommerce by Payment Plugins, [email protected] – 3.3.27
WooCommerce by Automattic – 6.9.4`

Plugin Support rzepsen
(@rzepsen)

3 years, 8 months ago

Hello @lockedm

We will need access data to your site. The best way is to pass them on through our support channel.

Please send this data. You can also check if the error will appear when you downgrade php below 8.

Best regards

Thread Starter lockedm
(@lockedm)

3 years, 8 months ago

Going to PHP 7.4 resolves the issue. I can still give access and put this back to PHP 8.1 if you want to see the problem? Or as it’s PHP 8/8.1 do you think you know what the problem is? Many thanks.

Plugin Support rzepsen
(@rzepsen)

3 years, 8 months ago

Hello @lockedm

Yes please, send an access data. The best way to do it is by our support channel

Best regards

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

3 years, 8 months ago

” can still give access and put this back to PHP 8.1 if you want to see the problem?”

@lockedm Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines#the-bad-stuff It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

Thread Starter lockedm
(@lockedm)

3 years, 7 months ago

@rzepsen there’s a ticket logged through your website with temp admin access to my site. Many thanks.
Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

3 years, 7 months ago
@rzepsen “Yes please, send an access data”

I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://ww.wp.xz.cn/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
- Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Ask the user to install the Health Check plugin and get the data that way.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
- Ask the user for the step-by-step on how they can reproduce the problem.
You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
Plugin Support rzepsen
(@rzepsen)

3 years, 7 months ago

Hello Steven

Thank you for remind me of the forum’s policy on the transfer of confidential data.

Actually, I meant that the customer should submit the data directly to our forum support. I expressed myself unclearly, thank you again for reminding me of the policy and give some tips which will avoid unnecessary problems in the future.

Kind regards

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

3 years, 7 months ago

” I meant that the customer should submit the data directly to our forum support.” You may not ask for that data here.

Plugin Support rzepsen
(@rzepsen)

3 years, 7 months ago

Yes of course

Plugin Support rzepsen
(@rzepsen)

3 years, 7 months ago

Hello @lockedm

As we haven’t got any replies, I’m marking this topic as resolved for now.

Best regards

Viewing 12 replies - 1 through 12 (of 12 total)

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