Incompatibility with web stories plugin

Hi @emsy72

This is likely due to the firewall seeing legitimate Web Stories plugin requests as being potentially malicious and blocking them. You can either add these requests to the allowlist via the Learning Mode feature or from the Tools >> Live Traffic tool page. Both allowlisting methods are described in our instructions in the link below:

https://www.wordfence.com/help/firewall/learning-mode/

Hi @emsy72

Thank you for the update.

I cannot replicate the problem so Wordfence may not be involved and there is another underlying reason.

To see of you have PHP error log files available I would like to have a look at your Wordfence diagnostics report. Please go to the top of the “Diagnostics” tab on the Wordfence “Tools” page. There will be a “SEND REPORT BY EMAIL” button to send the diagnostics report. Enter wftest [at] wordfence [dot] com as the email and emsy72 as the forum username please.

Once you have emailed me the diagnostics report can you reply here to let me know that it has been sent. This is important in the unlikely event that your installation of WordPress is having an issue with sending mail.

Hi @emsy72

Thank you for the update.

The report hasn’t arrived.

Try sending it to your own email address with emsy72 as the forum username and then forward it to wftest [at] wordfence [dot] com as the email please.

Once you have forwarded the email can you reply here to let me know that it has been sent.

Hi @emsy72

Thank you for the update.

Can you use the EXPORT button instead.

Attach the exported text file to an email and send to wftest [at] wordfence [dot] com

Make sure to put your username emsy72 in the email subject field so that I can find it.

Hi @emsy72

Thank you for the update.

I see that you have WordPress debugging partially enabled so please enable it fully again.

Now backup and delete the WordPress debugging file located below:

~/wp-content/debug.log

Try to save a new story and if it fails, download the new copy of the debug.log file and send to wftest [at] wordfence [dot] com

Make sure to put your username emsy72 in the email subject field so that I can find it.

Hi @emsy72

Thank you for the update.

To check that WordPress debugging is properly enabled can you send me a new exported diagnostics report text in an email and send to wftest [at] wordfence [dot] com

Make sure to put your username emsy72 in the email subject field so that I can find it.

Hi @emsy72

Thank you for the update.

The report is saying that WordPress debugging is still disabled.

Please check that you have these precise lines of code in your WordPress wp-config.php configuration file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

NOTE: You must insert this code ABOVE the line you see below:

/* That's all, stop editing! Happy blogging. */

To check that WordPress debugging is properly enabled can you send me a new exported diagnostics report text in an email and send to wftest [at] wordfence [dot] com

Make sure to put your username emsy72 in the email subject field so that I can find it.

WordPress debugging may now be fully active so try to save a new story and if it fails, download the new copy of the debug.log file and send to wftest [at] wordfence [dot] com

Make sure to put your username emsy72 in the email subject field so that I can find it.