incompatible with the block-based checkout

Resolved mercurydan
(@mercurydan)

3 years, 3 months ago
Woocommerce Block Checkout has an error message that prevents from using it in the block. This is what it says. Can this be updated?

The following extensions are incompatible with the block-based checkout. Learn more(opens in a new tab)
- Eway

Viewing 3 replies - 1 through 3 (of 3 total)

(@xue28)

Thanks for reaching out!

Eway is listed to be compatible with the Cart & Checkout blocks. Minimum version should be WooCommerce Blocks v3.0+ and Eway 3.2.0+.

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Thanks!

Thread Starter

mercurydan

(@mercurydan)

3 years, 3 months ago

This is the screenshot https://pasteboard.co/CXY3XZIAGitm.png
and this is the Status report from a staging site. 

WordPress Environment

WordPress address (URL): https://www.staging40
Site address (URL): https://www.staging40
WC Version: 7.4.0
REST API Version: ✔</img> 7.4.0
WC Blocks Version: ✔</img> 9.4.3
Action Scheduler Version: ✔</img> 3.5.4
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_AU
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.1.15
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.5

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔</img>
fsockopen/cURL: ✔</img>
SoapClient: ✔</img>
DOMDocument: ✔</img>
GZip: ✔</img>
Multibyte String: ✔</img>
Remote Post: ✔</img>
Remote Get: ✔</img>

Database

WC Database Version: 7.4.0
WC Database Prefix: wp_
Total Database Size: 497.70MB
Database Data Size: 333.52MB
Database Index Size: 164.18MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 52.58MB + Index: 30.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
wp_comments: Data: 10.52MB + Index: 10.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_manifest_aus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 11.52MB + Index: 0.39MB + Engine InnoDB
wp_postmeta: Data: 140.63MB + Index: 73.23MB + Engine InnoDB
wp_posts: Data: 59.52MB + Index: 3.94MB + Engine InnoDB
wp_termmeta: Data: 0.44MB + Index: 0.55MB + Engine InnoDB
wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_term_relationships: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
wp_term_taxonomy: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_usermeta: Data: 13.52MB + Index: 16.03MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.19MB + Engine InnoDB
wp_wc_order_stats: Data: 0.44MB + Index: 0.36MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.27MB + Index: 0.23MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf: 1
acf-field: 1
acf-field-group: 2
advgb_profiles: 1
aiosrs-schema: 1
amn_wpforms-lite: 3
amp_validated_url: 4
astra_adv_header: 2
astra-advanced-hook: 1
attachment: 1329
braintree_log: 45
cctor_coupon: 2
cs_global_block: 1
cs_template: 1
custom_css: 4
elementor_library: 2
event: 12
forminator_polls: 1
forminator_quizzes: 2
gift_card: 3
giftcard: 28
location: 10
mailpoet_page: 1
nav_menu_item: 36
nf_sub: 115
oembed_cache: 103
page: 57
popup: 1
popup_theme: 6
post: 115
post_grid: 1
product: 60
product_variation: 29
pt_view: 1
pw_gift_rule: 6
pys_event: 1
raccartlist: 545
racemailtemplate: 1
racmaillog: 2409
racrecoveredorder: 93
revision: 1592
saswp: 2
secondline_psb_post: 1
shop_coupon: 27
shop_order: 11362
shop_order_refund: 125
shop_quote: 5
site-review: 1
soliloquy: 1
tcb_content_template: 7
tcb_lightbox: 1
testimonial: 1
the_grid: 2
thrive_image: 2
tqb_quiz: 2
tqb_results: 2
tqb_splash: 1
tribe_events: 3
tribe_organizer: 15
tribe_venue: 15
urp_review: 4
vtmin-rule: 2
vtprd-rule: 2
vxc_zoho: 1
wafs: 1
was: 3
wc_whsm: 1
wp_block: 1
wp_email_images: 1
wp_global_styles: 2
wpforms: 8
wpsl_stores: 205
wpt_product_table: 3
wysijap: 1
x-portfolio: 1

Security

Secure connection (HTTPS): ✔</img>
Hide errors from visitors: ✔</img>

Active Plugins (9)

Afterpay Gateway for WooCommerce: by Afterpay – 3.5.3
Eway Payment Gateway: by WebAware – 5.0.1
MyCryptoCheckout: by edward_plainview – 2.121
POLi Payments for WooCommerce: by Merco – 5.2.5
SiteGround Security: by SiteGround – 1.4.0
Wizpay Gateway for WooCommerce: by Wizpay – 1.3.9
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce: by Automattic – 7.4.0
Zip - WooCommerce: by Zip – 2.3.16

Inactive Plugins (89)

Admin Columns: by AdminColumns.com – 4.5.5


Settings

API Enabled: ✔</img>
Force SSL: ✔</img>
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔</img>
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #15305 - /magnesium-shop/
Cart: #8 - /cart/
Checkout: #50401 - /checkout/
My account: #41726 - /my-account/
Terms and conditions: #4301 - /terms-and-conditions/

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ✔</img>
Shop country code: AU
WooCommerce currency supported: ✔</img>
Advanced Card Processing available in country: ✔</img>
Pay Later messaging available in country: ✔</img>
Webhook status: –
Vault enabled: ✔</img>
Logging enabled: –
Reference Transactions: ✔</img>
Used PayPal Checkout plugin: –
Tracking enabled: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ✔</img> Next scheduled: 2023-02-15 05:08:22 +10:00
Options: ✔</img>
Notes: 26
Onboarding: completed

Action Scheduler

Complete: 2,932
Oldest: 2023-01-15 21:53:15 +1000
Newest: 2023-02-15 11:16:21 +1000

Pending: 6
Oldest: 2023-02-15 12:51:47 +1000
Newest: 2023-02-20 09:27:34 +1000

Failed: 483
Oldest: 2022-09-15 07:15:24 +1000
Newest: 2023-02-10 11:08:39 +1000

Canceled: 35
Oldest: 2023-02-13 09:34:33 +1000
Newest: 2023-02-13 09:48:50 +1000

Status report information

Generated at: 2023-02-15 12:51:03 +10:00
`

anastas10s

(@anastas10s)

3 years, 3 months ago

Howdy @mercurydan

Thank you for reaching back, with the store’s System Status Report (SSR).

While inspecting it, it appears that the Eway Payment Gateway: by WebAware – 5.0.1 plugin is currently installed, activated, and incompatible with your store’s block-based checkout.

Therefore, feel free to check out the WooCommerce Eway Gateway plugin, as an alternative; that is compatible, and supported here.

Otherwise, feel free to reach out to the currently activated plugin’s support channel, which, as I understand, can be found here.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

This reply was modified 3 years, 3 months ago by anastas10s. Reason: rephrased, for clarity

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘incompatible with the block-based checkout’ is closed to new replies.

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