incompatible with woocommerce

  • Resolved fabricationcrafts

    (@fabricationcrafts)


    4 months, 3 weeks ago

    The issue below has cropped up over the last couple of days, causing site crashes. Woocommerce is enable btw.
    We also use a split shipping code, as sent by support originally, however code snippets have disabled it due to a fatal error.

    Weight Based Shipping for WooCommerce disabled.
    Weight Based Shipping for WooCommerce could not locate WooCommerce. Make sure WooCommerce is installed in the standard folder and activated.

    WooCommerce has detected that some of your active plugins are incompatible with currently enabled WooCommerce features.

    Any help gratefully received, as we can’t send products out atm
    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author Dan

    (@dangoodman)

    4 months, 3 weeks ago

    Hello @fabricationcrafts,

    WBS won’t locate WooCommerce if it’s not installed in the standard folder wp-content/plugins/woocommerce or if some third-party code interferes with it.

    Make sure WooCommerce is installed in wp-content/plugins/woocommerce.

    If so, temporarily disable all other plugins, custom code snippets, and switch to the default theme. Make sure any must-use plugins are also disabled. If that helps, get things back one at a time until you notice the error again. Now you know the culprit.

Viewing 1 replies (of 1 total)

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