• Hi guys

    Thanks in advance for any support given…

    I am having an issue with my form where sometimes the form will submit, other times it will just sit on the spinning widget.

    I have had the SMTP checked by my host and everything appears to be OK there – I have no issues receiving the email when the form does submit.

    Not sure what’s going on…

    Any help would be great!

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    What other plugins and theme do you use on the site?

    Thread Starter gettingwebified

    (@gettingwebified)

    Hi

    Sorry for the delayed response.

    Please see below. All are up to date.

    Theme:
    Astra

    Plugins:


    Checkout Field Editor for WooCommerce
    Contact Form 7
    ELEX WooCommerce Role Based Pricing (BASIC)
    Google for WooCommerce
    GS Logo Slider Lite
    HM Multiple Roles
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat
    Lab Label Discount Rules
    Product Attachment for WooCommerce
    Product Filter by WBW
    Site Kit by Google
    Smart Slider 3
    Smush
    TrustedSite
    User Menus
    WBW Product Filter PRO
    WC Min Max Quantities
    WooCommerce
    WPCode Lite
    WP Mail SMTP
    Yoast SEO
    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Site Kit by Google, WP Mail SMTP and Yoast SEO, and clearing all cache data.

    Why you are advised to deactivate plugins and switch to the default theme.

    Thread Starter gettingwebified

    (@gettingwebified)

    I have tried doing this – I created a clone of my website and I disabled ALL plugins except Contact Forms 7 and also changed my theme to Twenty Twenty-Four but I am still getting the same issue while testing the form in incognito mode.

    It allows me to submit 1-2 times without issue but after a couple of attempts it just gives a loading status icon next to the submit button.

    Could this be a setting/ option that GoDaddy (my website host) is providing to prevent spamming of the forms?

    Plugin Author Takayuki Miyoshi

    (@takayukister)

    Do you get any error or alert in the browser console when the issue occurs?

Viewing 5 replies - 1 through 5 (of 5 total)

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