Incorrect 100 Subscribers Cap

  • Resolved dabbers

    (@dabbers)


    1 year, 2 months ago

    Hi…..For weeks, I haven’t been able to add subscribers because it says I’ve reached my 100 subscriber cap. But I am well under 100 subscribers. Can you please be of help? My site URL should be listed below.

    Thank you.

    • This topic was modified 1 year, 2 months ago by dabbers.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Reynier (a11n)

    (@reynierc)

    1 year, 2 months ago

    Hi @dabbers

    Thanks for getting in touch!

    I understand that you’re having trouble adding new subscribers, and I can confirm that you currently have fewer than the 100 subscribers limit (for free plans) at the moment.

    To test things out, could you try clearing your browser cache, logging back into WordPress, and then attempting to add new subscribers again?

    If it still doesn’t work and you see an error message, please take a screenshot and share it with us. Also, please share with us the method you’re using to add subscribers, like through .csv or manually adding the email addresses?

    Thread Starter dabbers

    (@dabbers)

    1 year, 2 months ago

    Hi….I tried clearing cache and that didn’t help. I am manually trying to add a single subscriber. Here is a screen cap of the error message. https://pasteboard.co/CkO8vT2s6oT2.jpg

    Thank you.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 2 months ago

    Hi @dabbers –

    Thanks for giving that a try.

    It looks like there may be a bug with this, and I am asking our development team to take a look. We’ll let you know as soon as we have an update from them.

    Internal Issue: gh-jpop-issue-9641

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    1 year, 2 months ago

    Hi @dabbers –

    Thanks for your continued patience here. Our development team is still investigating. We’ll let you know once we have news to share.

    Internal Issue: gh-jpop-issue-9641

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    1 year, 2 months ago

    Hey @dabbers – we’ve addressed and fixed the issue you reported. Could you please check on your end and let us know if everything is working as expected now? Looking forward to your confirmation!

    Internal Issue: gh-jpop-issue-9641

    Thread Starter dabbers

    (@dabbers)

    1 year, 2 months ago

    It is working correctly now. Thank you!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 year, 2 months ago

    Hi there, @dabbers,

    Thanks for confirming! I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

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