Incorrect access start date

Resolved mbinbir
(@mbinbir)

5 years ago

Access start dates for some members are incorrect in the member list. For example, for a member whose membership expiration date is 6 months later, access starts after 6 months. However, this is not the case for all members. Some have errors.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support mbrsolution
(@mbrsolution)

5 years ago

Hi, do all the members having this issue belong to the same membership level?

Thank you

Thread Starter mbinbir
(@mbinbir)

5 years ago

No, this members have different membership levels. This error can happen at all levels.

Thank you
Plugin Support mbrsolution
(@mbrsolution)

5 years ago
Hi, are these members a one time paying members, free membership registration or recurring paying members?

Regards
- This reply was modified 5 years ago by mbrsolution.
Thread Starter mbinbir
(@mbinbir)

5 years ago

A visitor can become a free member first. Then he can become a paid member by paying. Another member can become a paid member by paying without being a free member.

Thank you

Plugin Support mbrsolution
(@mbrsolution)

5 years ago

Hi, please check the following documentation.
https://simple-membership-plugin.com/manually-activating-expired-members-account/

Let me know if the above helps you.

Thank you

Thread Starter mbinbir
(@mbinbir)

5 years ago

I’ll try disabling the free subscription.
Thanks.

Plugin Support mbrsolution
(@mbrsolution)

4 years, 12 months ago

Let me know how you go.

Thank you

Thread Starter mbinbir
(@mbinbir)

4 years, 11 months ago

This issue is caused by the SWPM WooCommerce Addon.

When I mark an order as complete, the “access starts” date is broken. In fact, the date that should be the membership end date becomes the “access starts” date.
Plugin Support mbrsolution
(@mbrsolution)

4 years, 11 months ago
Hi, are you talking about the following addon?

https://simple-membership-plugin.com/woocommerce-simple-membership-plugin-integration/

If you are, please use the following contact form.

https://simple-membership-plugin.com/premium-addon-support/

Thank you
- This reply was modified 4 years, 11 months ago by mbrsolution.

Viewing 9 replies - 1 through 9 (of 9 total)

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