Incorrect authentication data

  • Resolved Mart Rauhe

    (@ikbenmartrauhe)


    5 years, 7 months ago

    I get the following notification while trying to send a test mail:
    Failed – Check the plugin email log for more info: Here

    The first solution it offers is to check up on the SPF record.

    I contacted the registrar and we sat on the phone for over an hour to try all DNS and server related issues. We can neither setup an office 365 account and my own SMTP server address.

    We’d like to use the plugin with an office365 mail account which is the same as the domain.

    I’d love to hear suggestions on how to fix this

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Tim

    (@tneville)

    5 years, 6 months ago

    Hi @ikbenmartrauhe,

    Your SPF looks fine. Please try the below settings for Office 365, as we have them working here.

    Server: smtp.office365.com
    Port: 587
    Security: STARTTLS
    Authentication: Login

    Do ensure that you are connecting to a licensed Office 365 user. Shared Mailboxes and Aliases will not work.

    Kind Regards,
    Tim

    Thread Starter Mart Rauhe

    (@ikbenmartrauhe)

    5 years, 6 months ago

    Hi Tim,

    Thanks for your reply,

    This doesn’t seem to be the problem. This is a website we are making for a customer and neither their smtp and our smtp doesn’t word. We have tried the settings as you send above but that didn’t help either.

    With kind regards,
    Mart Rauhe

    Tim

    (@tneville)

    5 years, 6 months ago

    Hi Mart Rauhe,

    Have you run a connectivity test from within Post SMTP? What’s the results from that? If Office 365 and your own SMTP is not working – it sounds like you have a firewalling issue on the web hosting server.

    Kind Regards,
    Tim

    Thread Starter Mart Rauhe

    (@ikbenmartrauhe)

    5 years, 6 months ago

    Hi, this connectivity test gives multiple errors. The complete story is:

    We have a customer that has 3 companies. We build one website and cloned it for all 3 of them and only changed some colors and logo’s. The domain name is registered with another company but we do host the website.

    The first website we just filled in our own office365 account just to send the mails from the website to our customer self. That went without problems.

    The second website doesn’t accept our own office365 account, also it doesn’t accept the office365 of our customer. We can not get it to work, the connectivity test only returns:
    Failed – Check the plugin email log for more info

    The third website was giving an ajax error, but now that I try again it seems to work at least with our own SMTP credentials so that seems to be fixed now.

    Tim

    (@tneville)

    5 years, 6 months ago

    Hi @ikbenmartrauhe,

    That is weird! Office 365 can be a bit tricky to get working, and does seem to throw errors more regularly on PostSMTP than other providers.

    As you have one working, we can only assume that your settings must be correct as they have been cloned.

    The only thing I could really suggest here would be to try it with another SMTP provider, even if it is a temporary measure.

    Kind Regards,
    Tim

    Tim

    (@tneville)

    5 years, 5 months ago

    Hi @ikbenmartrauhe,

    We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

    Kind Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Incorrect authentication data’ is closed to new replies.