incorrect capture

  • Resolved Rik0399

    (@rik0399)


    9 years ago

    Hi,

    Thank you for this plugin.

    One issue that I am having is that when trying to login as admin its telling me that I have entered the incorrect capture?

    I know I haven’t so what could the problem be please?

    Also, I then get locked out for 12 minutes (presume this is wordfence kicking in as well)

    Many Thanks

Viewing 1 replies (of 1 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    9 years ago

    Hi,

    Thank you for contacting us.

    Please provide a link to your website. For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

    In order to access your dashboard, it is necessary to deactivate plugin manually. Please complete the following steps:
    1) Go to the your_wp_root/wp-content/plugins folder via FTP (http://codex.ww.wp.xz.cn/FTP_Clients);
    2) Find and rename “google-captcha” folder into “google-captcha1”;
    3) After you log into your dashboard, you can rename the folder back.

    Sincerely,
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)

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