Hey Tim! Thanks for bringing this to our attention.
To help make the label process a bit more efficient for cross-border shipments, the plugin pre-populates the “Value Per Unit” field in the label UI with the product cost from the order but it doesn’t currently convert that value in situations where a different currency was used to pay for the order (like PLN in this case), so I’ve passed this info along to the developers to investigate.
For the time being, the best temporary workaround would be to manually adjust the amount in the “Value Per Unit” field for any cross-border shipment that was paid for with any currency other than USD. For clarity, this is the field I’m referring to: https://d.pr/i/R11Iw3
If you have any feedback or suggestions about the preferred behavior in situations like this, please feel free to share it here and I’ll relay it to the devs.
Thanks!
Hi there,
We haven’t heard back in a bit, so I’ll go ahead and mark this as resolved for now. If you’d like to pick things back up later, we’re just a message away!
If you have a moment, we’d really appreciate a review: https://ww.wp.xz.cn/support/plugin/woocommerce-shipping/reviews/#new-post
Has the code been changed to correct the value?
Manually typing the value in when creating the label is a workaround, but I haven’t heard of any change made to address this bug, which seems to have been confirmed.
Would it not be better to leave the field blank and force the user to enter the correct value for each item, since they would naturally default to the selling price they have listed in their store?
I truly love the shipping plugin and being able to print labels. Particularly with using UPS, the cost savings are dramatic (I.e. international shipping from the US to Europe for $30-40 USD versus over $100).
Thank you. – Tim
Hey Tim!
Thanks for getting back to us and we are really glad to hear that you love our plugin!
This is a known bug and has been around for a while although we didn’t have many reports of merchants affected by it. Our developers are aware of the bug and are working to resolve it: https://github.com/Automattic/woocommerce-services/issues/2535
As my colleague shared there: “Unfortunately, we don’t have a way to convert amounts between currencies for the customs forms.”
The workaround is the only solution we can suggest for now.
Thanks for your understanding!
