incorrect weight based calculation

  • Resolved beenezzzz1512

    (@beenezzzz1512)


    2 years, 10 months ago

    I need to use the weight based shipping costs, but no matter what weight, the first category is choosen. Even if I use your example weight classes, still the first one is choosen while the weight belongs to another category. The example calculation based on shop value works, weight doesn’t. Is it a bug or is something else wrong?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WojtekPS

    (@wojtekpyrgies)

    2 years, 10 months ago

    Hi @beenezzzz1512,
    Thanks for reaching us. Can you send me a screenshot showing your Shipping Cost Calculation Rules table with your shipping rules based on weight visible?

    Also please double-check if the products you are adding to the cart have a weight assigned.

    Best regards,

    Plugin Support WojtekPS

    (@wojtekpyrgies)

    2 years, 10 months ago

    Additionally, please enable a debug mode on the FS shipping method configuration window. Now, when login in as administrator, you will see an additional table above the cart. Please add your product to the cart and enter the shipping address. From the table above the cart, click “Show input data”, “Show rules (triggered)”, and “Hide rules (not triggered)”. Make a screenshot of these data and send them to me as well.

    Best regards,

    Thread Starter beenezzzz1512

    (@beenezzzz1512)

    2 years, 10 months ago

    It’s been solved thanks to the debug mode. The weight wasn’t transfered to the shopping cart. Thanks for your reply!

Viewing 3 replies - 1 through 3 (of 3 total)

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