Increased in blocks

  • Resolved topclassprinting

    (@topclassprinting)


    7 months ago

    i have been getting a number of complaints on getting blocked from actual clients.

    Some people just move on which means money lost and just makes an overall bad experience. Some people may not even know if it got sent.

    one case is this one: 5768eb0619b65526ae52d6e2d8832e82

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    7 months ago

    Hello @topclassprinting,

    I am sorry for the inconvenience caused.

    I’ve analyzed your requests. Most likely, your site uses a caching plugin, and some visitor parameters are transmitted incorrectly. It causes some incorrect filtering.
    Please do the following:

    1. Update the Anti-Spam plugin: https://cleantalk.org/help/update-wordpress
    2. WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Store data in the website database (alternative mechanism)” —> Save Changes.
    3. Set the cache refresh time to 24 hours or less and clear the cache.

    Does it resolve the issue?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    7 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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