• Resolved khang456

    (@khang456)


    Hello 10web team,
    The index when I use your software is very good, but when I access my website using my phone in mobile mode, it doesn’t load and is almost not displayed. Can you help me with this part?

    my website:  HẢI NGUYÊN UNIFORM 

    Please check my website

    The page I need help with: [log in to see the link]

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  • Plugin Support Mane Grigoryan

    (@manegr)

    Dear @khang456 ,

    Your website has a preloader enabled, while 10Web Booster Delay JS functionality delays your JS files and attaches them after the user interacts with the page (hover/scroll/click). That is why the page stays on the preloader’s progress bar till you scroll down.

    Would it be a viable option for you to disable the preloader? It is overall a better practice not to use preloaders together with JS delaying optimization techniques. The preloader can be disabled from your theme settings.

    However, in case you still want to use the preloader on your website, please, follow the guides below:

    1. You can simply disable the JavaScript Delay option from the Website Booster > Settings section. Here are more details about 10Web Booster Settings.
    2. You can locate the JS files / scripts responsible for the execution of the preloader and exclude them from 10Web Booster Excluded JavaScript files section using this guide.

    Please note that with a preloader we cannot guarantee 90+ page speed for your website.
    Regards, Mane

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