Infinite Load

  • Resolved zillaar

    (@zillaar)


    5 years, 9 months ago

    Hey, i am currently testing a donation platform for my website (linked) I installed the plugin 2 days ago (8th Aug) and everything was working fine, Since i have enabled DNS and some java parsing, header expires and some theme building.. but since today (10th Aug) the Multi step form has stopped working.

    i have changed the settings to classic form and it loads instantly, and test version seems to work fine also.

    but on the multi step it just never loads, an infinite green circle loads.

    If possible could you point me toward a solution or point me toward some documentation to style the classic form using CSS 🙂

    much appreciated, cheers

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    5 years, 9 months ago

    Hi @zillaar,

    Welcome to the support forum. Happy to help you!

    In order to better support you, what exactly do you mean by “enabled DNS”? Does it mean that you migrated your website and changed the DNS?

    Also, the Java parsing (which I think is JavaScript, since we do not use Java on the GiveWP plugin), it is probably conflicting with GiveWP. When you modify, minify, or change the order of the scripts on your site, there are high chances that it will prevent the donation forms from working properly. My suggestion for you is that you do not minify/modify any JS script that is necessary on your site, otherwise, your site may not work correctly (the spinning circle will be there forever).

    Last but not least, avoid any caching on the donations forms, archives, or any page that contains a donation form.

    Please let us know if you have further questions on this or need any additional assistance!

    Thread Starter zillaar

    (@zillaar)

    5 years, 9 months ago

    Hey,

    i mean i pointed my DNS servers to cloudflare (I’m hosting with namecheap)

    i understand about the minify/modify, but the theme I’m using is called Divi theme and it has auto minify etc built in.

    I will try to disable the parsing and test to see if that has an effect, as I would like to keep the minify to boost web rank for future SEO.

    please give me some time to make the above tests and relay back to you.

    cheers

Viewing 2 replies - 1 through 2 (of 2 total)

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